Process Executive
4 hours ago
**Job Details**:
Designation: Process Executive
CTC: INR 3.5 LPA
Job Location: Hyderabad
Training Duration: 17 Days
Shift: Rotational
**Roles and Responsibilities**:
- Knowledge of **Google’s Workspace/cloud product**.
- Maintain response and resolution speed as defined by SLOs.
- Keep high customer satisfaction scores and follow quality standards in 90% of cases.
- Use existing knowledge base to provide a customer facing root cause assessment.
- Provide customer facing bug progress summary using available tools and platforms.
- Handle escalations raised by customers and partners.
- Handle consults from the lower tier to assist in case resolution.
- Ability to work in a rich diverse environment, handle cultural and language differences and an effective communicator
**Interview Details**:
Mode: Virtual**(From client)**
Level 1: HR Screening
Level 2: Versant
Level 3: HR Discussion
**Eligibility Criteria**:
- 2020, 2021 & 2022, 2023 batch of any degree.
- Consistent academic record of 50% in 10th, 12th, UG.
- Flexible to relocate to anywhere in India and work in any shift or domain.
- Strong written and verbal communication.
- Excellent problem-solving and analytical skills, combined with impeccable business judgment and industry knowledge
**Selection Process**:
Step 1:Eligibility as per MNC’s specification
Step 2:Virtual Test by Client
Step 4:Final Interview by MNC
Step 5: Offer Letter and On-Boarding
**Job Types**: Full-time, Permanent, Fresher
**Benefits**:
- Food provided
- Health insurance
- Internet reimbursement
- Life insurance
- Provident Fund
Schedule:
- Night shift
- Rotational shift
Supplemental Pay:
- Overtime pay
- Performance bonus
- Shift allowance
**Experience**:
- total work: 1 year (preferred)
Work Location: In person
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