Hospital Receptionist

2 weeks ago

Ahmedabad Gujarat, India Invention Placement Services Full time

Key Responsibilities
- **Greeting Patients**: Welcome patients, families, and visitors in a friendly and professional manner, setting a positive tone for their experience.
- **Information Provision**: Provide information about hospital services and direct visitors to the appropriate areas within the facility.
- **Appointment Management**: Schedule, confirm, and manage patient appointments, including handling changes or cancellations as necessary.
- **Data Collection**: Collect and verify patient demographics, insurance information, and personal details to ensure accurate records.
- **Record Maintenance**: Maintain and update patient records in the hospital database, ensuring confidentiality and compliance with privacy regulations.
- **Payment Processing**: Process co-pays and payments accurately, addressing billing inquiries and directing patients to the appropriate departments as needed.
- **Communication Management**: Answer phone calls and manage front desk communications efficiently, including responding to patient inquiries.
- **Reception Area Maintenance**: Ensure a clean, organized, and welcoming reception area that reflects the professionalism of the healthcare facility.
- **Collaboration**: Collaborate with medical staff and departments to streamline patient services, enhancing overall operational efficiency.

**Required Skills**:

- **Communication Skills**: Excellent verbal and written communication skills are essential for interacting with patients and healthcare professionals.
- **Organizational Skills**: Strong organizational abilities are necessary to manage multiple tasks efficiently in a busy environment.
- **Multitasking Ability**: The capacity to handle various responsibilities simultaneously while maintaining attention to detail is crucial.
- **Customer Service Orientation**: A compassionate demeanor is important for providing comfort to patients who may be anxious or upset.
- **Technical Proficiency**: Familiarity with medical office software and basic computer skills are required for scheduling appointments and maintaining records.
- **Confidentiality Awareness**: Understanding of HIPAA regulations to protect patient privacy is mandatory.

Preferred Education: Bachelor Degree

Pay: Up to ₹20,000.00 per month

Schedule:

- Day shift

**Experience**:

- Microsoft Office: 1 year (preferred)
- Front desk - Receptionist: 1 year (preferred)
- total work: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person

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