Junior Executive Maintenance

Did you know KONE moves over one billion people every day? We employ over 60,000 professionals in over 60 countries worldwide joined together by a shared vision to “Deliver the best people flow experience”. As a global leader, we provide elevators, escalators, automatic building doors as well as solutions for maintenance and modernization to add value to buildings throughout their lifecycle. Through more effective People Flow®, we make people’s journeys safe, convenient and reliable, in taller, smarter buildings. With over EUR 9.9 bn in turnover, we are committed to our mission to “Improve the flow of urban life”. Our people are our biggest asset and we believe in improving performance through inspiring, engaging and developing them. Personal growth is strongly supported and there are significant opportunities for career development. Joining us means you will be part of a global network of people, working in a culture that fosters innovation and empowers you to make a difference. _
- Why this role?_

KONE India is embarking upon an exciting growth phase and this represents an opportunity for you to join our Chennai KONE India, as a Junior Executive Maintenance.
- What will you be doing?_

Customer relationship management
- Responsible for customer satisfaction through quality of service and through regular, proactive, and precise on-site communication (callout ETA, job performed, etc)
- Responsible for accurate and real time back reporting of work performed (at the equipment level) in order to ensure the accuracy of e-Optimum and Customer Notification.
- Accountable for equipment safety and performance
- Accountable for managing the site environment during service operations
- Accountable for identifying site risk, and communicate them to his supervisor
- Accountable for identifying “unplanned” service repairs based on the equipment needs, contacting the on-site contact person, get his approval if not covered by the contract, and perform them

Service operations
- Accountable for the end-users and the site safety
- Accountable for the safe working environment
- Responsible for safe working practices and carrying out the operations according to maintenance instructions and safety instructions.
- Accountable for the execution of the service visits (planned maintenance, callouts and service repairs) respecting the schedule and time limit (callout), the quality standards, the time allocation and the processes
- Responsible for effectively planning his workload, in conjunction with the service supervisor
- Accountable for raising sales lead to his supervisor
- Accountable for very precise and timely back reporting of the work done according to the process
- Responsible for submitting time sheets based on the execution
- Responsible for managing his proximity stock (shelving, inventory, stock transfer, etc), identifying the spare need, requesting the spare to his supervisor.
- Responsible for keeping the service tooling, van, instruments, etc safe, maintained and in good condition
- Contributes to the ongoing improvement of the products, the methods and the safety by feedback to the PCM organisation and his supervisor

Leadership / People management
- Responsible for regular update of his supervisor on all relevant information
- Responsible for being familiar with all aspects of lift and associated technology and accountable for attending the proposed training
- May be required to give training/coaching to persons nominated by the supervisor
- What do we offer?_
- Career progression opportunities within a global organization.
- Total reward elements that engage and motivate our employees and help us make KONE a great place to work.
- Comprehensive learning and development programs covering a wide range of professional skills.
- At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life._

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- At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other