Ms D365-technical Expert

This role can sit in Delhi, Mumbai or be fully remote if not in those areas.
- To provide both technical and functional expertise on the D365 F&O and HR modules with focus on enhancing the performance, efficiency and capability of the Control Risks business.
- This is a hands-on role and the holder will equally provide configuration to Dynamics 365 F&O and HR modules as well as assisting in the implementation and support of Dynamics 365 solutions.
- This role requires strong communication to non-technical audience and the holder needs to be able to work at a Strategic level as well as have hands on tactical and operational skills to define work and trouble shoot / resolve issues in an effective way.

**Role Tasks and Responsibilities**:

- Working closely with the D365 Solution Architect to support the delivery of D365 initiatives - with a stronger focus on F&O
- Working with the Business Teams to understand opportunities / requirements, develop user stories in DevOps (or ITSM) and define product backlog
- Inspiring the business through demonstrations of the possibilities of D365 F&O (more important), CE & HR modules and their wider capabilities / integration to meet Control Risks needs and strategic ambitions
- Maximising the use of D365 F&O, CE & HR partnerships and take a configuration first approach within the system vs overly customised. Striving for a vanilla solution wherever possible
- Supporting the teams with regression testing of solution, UAT, and training. Debugging bugs.
- Developing functional designs, test plans and scripts where applicable
- Driving innovation such a building, customising and configuring the system as well as utilising for example Power Platform into your POC solutions
- Go-live and post-live support
- Resolving tickets and issues raised by Business Teams in accordance with internal service levels, processes, and procedures
- Preparing and representing D365 F&O, CE & HR changes at CAB
- Advising customers on best practices for D365 F&O, CE & HR processes, user interface and architecture
- Advising on complex D365 F&O, CE & HR cases and proposing comprehensive solutions
- Working with Strategic Transformation teams on ad hoc projects as a SME utilisation resource from Enterprise Apps team to complete project tasks on time and within budget
- Developing solutions that improve the efficiency and capability of F&O system users
- Implementing product best practices based on Microsoft Dynamics standards and supported configurations
- Help and guidance with training SME’s in areas specific to their BAU activities
- Working closely with the D365 technical delivery manager on areas that require further engagement with the business.
- Working with the business SME’s, help with knowledge, answer questions, drive a knowledge base
- Help contain and manage DevOps items and ensure awareness of risks and work items being delivered is given to the managers
- Assisting in the platform releases (upgrades) with regression testing and working with the business to arrange functional tests
- Data migration: Assist with the facilitation of data sets for ETL activities, working with the business teams
- Facilitate the collection of diverse data sets from different sources and provide insight into the data based on business needs/requirements. Translate data analysis into impactful insights.

**Requirements**:

- 3+ years of experience configuring and implementing Dynamics 365 Finance and Operations
- Bachelor’s degree in accounting or finance preferred and 3+ years relevant work experience and relevant college coursework in computer science, information technology or a related area; or Bachelor’s degree in Computer science or Information systems / Engineering and 5+ years relevant work experience and relevant college coursework in business, accounting, finance, or a related area
- Good knowledge of D365 F&O (mandatory), CE (advantage) & HR (nice to have)
- Proven experience in business analysis with organisations of various size and complexity
- Business process mapping and optimisation

**Excellent problem-solving and analytical skills**
- Experience leading ongoing reviews of business processes and developing optimisation strategies
- Good interpersonal skills, possessing the confidence to build relationships with all levels of stakeholder

**QUALIFICATIONS & EXPERIENCE**
- Must have in depth knowledge of Dynamics 365 F&O
- Understanding of D365 CE (PSA) & HR
- Good grasp of new and emerging technology trends

**COMPETENCIES**

Problem Solving
- Owns problems, identifies and works with the right people to solve problems quickly within own remit and wider team(s).

Innovation & Creativity
- Reviews and looks for efficiencies in ways of working; Constantly seeks innovative ways to improve services we offer to our clients.
- Shows initiative in work, contributing new solutions or new ways of doing things

Applied Thinking/Decision Making
- Be prepared to make decisions and effective implementation