S2p-am (Aus Buffer)

**Ready to shape the future of work?**
**At Genpact, we**don’t** just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re** leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how**we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

**If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team**that’s** shaping the future, this is your moment.

**In this role,**you will accelerate growth by creating scalable**webinar** marketing programs through automation. Join our team if you have a passion for digital marketing and want to set up webinars in a global, virtual environment.**

**Responsibilities**:
**Lead and provide day-to-day management to a dedicated**Buydesk** Team to deliver**timely**, ensure quality and value add purchasing services and advice to the department**

**Support the Procurement team in the day-to-day management by promoting and**facilitating** a collaborative and integrated approach to the delivery of an**end to end** supply, procurement and**purchasing** service**

**Monitor compliance against the purchasing Policy and help educate internal customers on**purchasing** processes**

**Oversee and manage a quality of service provided by the team**

**Actively manage the requisition queue and s**upport in New Vendor Setups / Modifications**

**Resolution of Disputed Invoices for Price / Quantity / GR related Blocks**

**Provide Customer Service support to Requestors / End Users on Procurement Processes, Order Status etc.,**

**Promote continuous improvement of Process Efficiencies**

**Need to coordinate with different stakeholders and ensure closure of e2e process**

**Supplier relationship management
- at the transactional end, focus on execution of task or item within the constraints of the purchase order**

**Develop and**maintain** a high performing team by effectively implementing the process Performance Planning and Reviewing Framework**

**Build capability within the Team by implementing development plans**

**Manage communications and the flow of information to and from the Team so that individual team members are kept informed of and are aligned to Process, Business and Departmental initiatives,**objectives** and priorities**

**Provide clear leadership and direction around day-to-day management of the Team’s work**

**Role model, active participation in, and commitment to, the implementation of change and organizational development initiatives and contribute to the development,**leadership** and governance of the process**

**Participate in Department,**Business** and group development initiatives**

**Undertake other tasks that the Department may**reasonably require**

**Contribute to the promotion and effective implementation of changes to policy and procedure for the benefit of the process**

**Complete reporting, both internally to the team and to business, and externally when**required**

**Build effective relationships across Genpact and with stakeholders**in order to** drive support and commitment to the Procurement and Purchasing Policy and processes**

**Manage engagement with internal customers to**monitor** and obtain feedback on**purchasing** service levels and outcomes**

**Manage effective communications to internal customers about Purchasing services and changes to business processes**

**Oversee the sourcing process within the purchasing team**

**Manage**purchasing** processes and**allocate** requisitions to resources and other**purchasing based** service requests**

**Monitor the requisitions queue to ensure**timely** responses to, and management of, all requisitions by the team**

**Assess,**monitor** and report on the risks associated with purchasing**

**Monitor compliance of the purchasing process**

**Is responsible for** ensuring receipting and invoicing processes are**monitored** and managed within SLA standards**

**Track and report out the metrics at an agreed frequency**

**Report on KPI for team performance**

**Communicate with Stakeholders and positively engage with them to achieve a desired outcome**

**Work towards simplifying the process through continuous improvements**

**Need to ensure the Standard Operating Procedures are put in place with the latest updates**

**Work with AP team to get working the invoices resolution**

**Complex Decision-making
- Evaluate multiple options to**determine** the best course of action for situations where there is not one “right answer”**

**Qualifications we**seek** in you**

**Minimum** Qualification**:
**Graduation (in any field)**

**Meaningful work experience in a sourcing role preferably with indirect services experience**

**Business knowledge and day to day understanding Sourcing and Pr