Supervising Associate process Excellence

**Roles and Responsibilities**

**Role name and description - Methods and Delivery Excellence - Assistant Director / Senior Manager**
Methods & Delivery Excellence is one of the key initiatives for GDS, which will be enabled through 3 workstreams (QADA, Methods & Value Creation). QADA (Quality Assurance and Delivery Assurance) play an important building block as we establish the practice, as it anchors 6 out of the 10 tenets of Methods & Delivery Excellence

Methods and Delivery Excellence is a newly formed entity and a lot need to be established ground-up, including QADA workstream. Having said that the person need to work across the 3 verticals understanding the current related functions operating in silo or smaller independent pockets and have the ability to decide & engineer alignment with the broader vision.

**The opportunity**

Define, Develop and Establish Quality and Delivery Assurance workstream Client Services Delivery organization, that includes technology consulting, business consulting, tax and assurance work in GDS. Establish and confirm an operational rigor working closely with the Service Line/Function leads and their respective quality leadership. Work in conjunction with related global practices, keeping leadership & stakeholders updated

**Your key responsibilities**

Definition, adaption and implementation of project management methodologies, processes and procedures, metrics and measurements, reporting and control.
Contribute to establish and maintain organizational delivery excellence strategy
Strong Service delivery, process, methods, tools and metrics (CMMi, ISO, Six Sigma, lean, SAFe)
Responsible for driving quality management and customer satisfaction to ensure appropriate usage of metrics
Periodically review delivery engagements to ensure compliance with metrics/KPIs and score cards
Collaborate with all GDS stakeholders to ensure compliance with Delivery Excellence goals and objectives.
Plan and report productivity measures for all service lines including setting up of delivery excellence measures for predictable delivery
Experience in defining metrics and measurement based on latest industry trends and best practices.
Bring in thought leadership with past experience in having worked with many delivery tools and platforms to build integrated delivery platform
Focus on bringing innovation to improve quality and delivery assurance processes.
Global exposure and having proven record of working in cross cultural environment. Strong communication & decision making skills.
Strong analytical & decision-making capabilities along with very strong people skills.
This would be a supervisory role with both direct & indirect set of reportees.
Responsible in assigning & directing work, manage, guide & report progress, responsible for performance assessment

**Skills and attributes for success**
Stakeholder Management
Global Mindset
Influencing and Negotiation skills
Change Management, Adaptability and Agility
Innovative mindset and ability to relevant models suiting to the context
Worked with Quality, Business Excellence function with QA background would be added advantage.

**To qualify for the role, you must have**
Bachelors or Masters, preferably with engineering or management background
15+ years of experience in a profession services or related industry
Must have good business acumen along with the process acumen
Certification not mandatory but any maturity model, process & methods would a bonus
Experience in working with various stakeholders and cultural intelligence to work with a wide range of people from different background, geographies, countries etc.
Ability to lead teams and influence teams that may not be positionally working with the person.

**What we look for**

A person who has the energy and enthusiasm to create change with the right intentions. Demonstrates passion to make a difference to the bigger picture. Solution oriented and does not hesitate to ask questions to solve creatively. Authentic, approachable and can bring a team together to move towards the vision ahead, together

**What we offer**
EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations - Argentina, China, India, the Philippines, Poland and the UK - and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.
Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
Success as defined by you: We’ll provide the tools and flexibility, so you can mak