Customer Support
2 days ago
**Company Description**
SWENLOG SUPPLY CHAIN SOLUTIONS PVT LTD is a leading transport and logistics company that offers dedicated transport, logistics, and warehousing solutions in India and worldwide. With branches in Chennai, Bangalore, Tirupur, Coimbatore, and Tuticorin, we provide customized personal service and guaranteed quality. Our mission is to keep businesses in motion and their cargo on track.
**Role Description**
This is a full-time on-site role for a Customer Service Specialist located in Bangalore. The Customer Service Specialist will be responsible for providing exceptional customer support, ensuring customer satisfaction, maintaining proper phone etiquette, and delivering an outstanding customer experience. The role requires handling customer inquiries, resolving complaints, and providing timely and accurate information.
**Qualifications**
- Customer Support, Customer Service, and Customer Experience skills
- Ability to ensure customer satisfaction and address customer inquiries
- Phone Etiquette and excellent communication skills
- Ability to handle customer complaints and resolve issues effectively
- Strong problem-solving and decision-making abilities
- Knowledge of supply chain and logistics is a plus
- Experience in a similar role is preferred
- Bachelor's degree in Business Administration or relevant field
Pay: From ₹20,000.00 per month
**Benefits**:
- Cell phone reimbursement
- Health insurance
- Paid sick time
- Provident Fund
Schedule:
- Day shift
Supplemental pay types:
- Yearly bonus
Application Question(s):
- Are you worked in Logistics or Freight Forwarders
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- total work: 1 year (preferred)
**Language**:
- Kannada (preferred)
Work Location: In person
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