Tele Caller

1 day ago


Surat Gujarat, India RISHI JOBS Full time

**Profile**: Tele Caller for UK Dental clinic

**Experience**: 1-2 years

**Salary Range**: Upto 15k-30k

**Job Overview**:
**Required Education**:

- Graduate / Post graduate in any field
- Basic course in computers is desirable (MS Office, Word, basic Excel knowledge)

**Experience**:

- 1 to 2 years preferably hospital industry

**Requirement**:

- Fluent English and excellent communication skill for outbound calls
- Handle patient enquiries, complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Follow communication procedures, guidelines and policies
- To welcome and greets patients over the phone
- Keep records of customer interactions, process customer accounts and file documents

**Principal Responsibilities**:

- Receiving Calls
- Giving Information
- Transferring Calls to the required department
- Making outbound calls
- Taking Messages
- To think independently and exercise one’s own judgment in determining actions during emergencies and challenging situations (e.g. if a patient refuses to pay his/her bill, they should know how to handle him or her)
- To work with the hospital information system and other information technology resources and software as may be assigned on a periodic basis from time to time as per attached appendix
- To give accurate and tactful explanations to visitors, patients and hospital’s employees and in recording exact information for messages



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