Sailpoint Identity Now 9 to 12 Years Bengaluru

13 hours ago

Bengaluru, India Capgemini Full time

Job Description
- Hands on experience on SailPoint Identity Now - Preferably Sailpoint IDN Certified.
- Review, prioritize, and address end user support requests using JIRA, SailPoint, ServiceNow, Microsoft Teams, and other systems
- Provide daily monitoring reports for all connectors run status and scheduled reports generation.
- Support technical and security onboarding of new hires, coordinating requirements
- Generate different reports based on the project requirement. Customize reports like Top Entitlements requested, Revocation Report for Role review
- Support various types of reviews like Account access, User access, Group, and Role review
- Create, update, and distribute End User Support documentation (JIRA, Confluence, SharePoint)
- Must be able to communicate clearly with peers and supervisors. Excellent verbal and written communication skills with team lead and project manager to give a status update.
- Mentoring Team members with the current knowledge set
- Documentation on the process and technical understanding
- Understand user support issues; occasional analysis and forecasting to assist stakeholders’
- Primary Skills
- Sailpoiint IdentityNow / Sailpoint IDN
- Ticket management or CRM system (Service Now, Jira).
- IAM
- Secondary Skills
- Sailpoint IDN Certified

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