Customer Care Executive

7 days ago

Kolkata West Bengal, India Ananta resource Management Full time

**Designation - Executive
- Customer Success Specialist**

**Salary range:

- 20-23K**

**Location - Dakhinee Co-Operative Housing Society, Kolkata, Chingrighata**

**Exp
- 2 to 3 years**

Qualification
- Bachelor's degree in business administration, marketing, or a related field.

**What You Will Do**
- Customer Relationship Management: Maintain and enhance customer relationships.
- New Account Registration: Process customer registration through Forms.
- Issue Resolution: Address and resolve customer concerns.
- Making and Sending Quotations: Prepare quotations for required articles and services.
- New Lead Generation: Communicate with leads to arranging meetings and secure new business opportunities.
- Sales Operations: Oversee daily sales coordination & operations.
- Repeat Business: Encourage and manage repeat customer sales.
- Upselling & Cross-Selling: Identify additional sales opportunities.
- Lead Management: Generate and convert sales leads.
- Pipeline Management: Manage the sales pipeline effectively.

**What We Expect of You**
- Bachelor's degree in business administration, marketing, or a related field.
- 2-3 Years of Total & Relevant experience with Stability
- Experience in using CRM software or related tools is a plus. Perks & Benefits
- Pick up & drop off from specified locations.
- Paid Privilege Leaves.
- Employee Referral Programme

**Perks & Benefits**
- Pick up & drop off from specified locations.
- Paid Privilege Leaves.
- Employee Referral Programme

Working Days -Time6 Days Mon
- Fri 10-7 & All Saturdays 10-4

Pay: ₹15,000.00 - ₹22,000.00 per month

Schedule:

- Day shift

Application Question(s):

- Are you ok with Chigrighata location, dakhini metropolitian?
- How many years of experience you have in the customer care ?
- Current ctc and expected ctc, Notice period?
- Highest qualification?

**Education**:

- Bachelor's (required)

**Experience**:

- Customer care: 2 years (required)

**Location**:

- Kolkata, West Bengal (required)

Work Location: In person

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