Housekeeping Executive

23 hours ago

Bengaluru Karnataka, India Akoya Hotels Full time

**Housekeeping Attendant Job Description (Akoya Hotels)**

**Job Title**: Housekeeping Attendant / Room Attendant

**Department**: Housekeeping

**Reports to**: Housekeeping Supervisor / Executive Housekeeper

**Summary**:
The Housekeeping Attendant is responsible for maintaining the cleanliness, sanitation, and orderliness of guest rooms and public areas within the hotel. The role requires a keen eye for detail, a strong work ethic, and a commitment to providing an exceptional guest experience. The attendant is a key part of the team that ensures all areas of the hotel meet the highest standards of hygiene and presentation, contributing to guest satisfaction and the hotel's reputation.

**Key Responsibilities**:
**1. Guest Room Service**:

- Thoroughly clean and service assigned guest rooms according to established hotel standards and procedures. This includes:

- Making beds and changing linen and towels.
- Dusting and polishing furniture, fixtures, and surfaces.
- Vacuuming carpets and mopping floors.
- Cleaning and sanitizing bathrooms, including toilets, showers, tubs, and sinks.
- Replenishing guest supplies such as toiletries, mini-bar items, and amenities.
- Report any technical issues, maintenance needs, or broken items to the Housekeeping Supervisor or Maintenance Department promptly.
- Check the status of rooms and update the housekeeping system (e.g., occupied, vacant, clean) accordingly.
- Respect guest privacy and property, and ensure the security of all assigned rooms.

**2. Public Area Upkeep**:

- Maintain the cleanliness of public areas, including hallways, lobbies, stairways, elevators, and public restrooms.
- Ensure all public areas are presentable and free of clutter.
- Assist with deep cleaning projects as assigned, such as carpet shampooing or window cleaning.

**3. Inventory & Supplies Management**:

- Stock and organize the housekeeping trolley with all necessary cleaning supplies, linen, and guest amenities before each shift.
- Monitor and report stock levels to the Housekeeping Supervisor to ensure adequate supplies are always available.
- Handle and store all cleaning chemicals and equipment safely and according to established guidelines.

**4. Guest Interaction & Communication**:

- Greet guests in a friendly and professional manner when encountered in hallways or other areas.
- Promptly and courteously respond to guest requests for extra towels, pillows, or other amenities.
- Handle guest inquiries and report any guest-related issues or complaints to the supervisor.
- Return any lost and found items to the designated area or supervisor.

**5. Health & Safety Compliance**:

- Adhere to all hotel security, safety, and hygiene policies and procedures.
- Follow proper procedures for waste disposal and recycling.
- Be aware of and report any potential hazards or unsafe conditions.

**Benefits**:

- Food provided
- Health insurance
- Provident Fund

Work Location: In person

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