
Customer Operations Executive
9 hours ago
**Customer Operations Executive - Manufacturing Industry**
**Location**: Chennai, India
**Experience**: 2-5 years
**Department**: Sales / Customer Service
**About the Role**
We are seeking a detail-oriented and proactive **Customer Operations Executive** to join our team in Chennai. In this role, you will be the vital link between our sales, production, and customers — ensuring smooth order processing, timely deliveries, and excellent customer experiences.
**Key Responsibilities**
- Manage end-to-end customer order processing from receipt to delivery.
- Coordinate with production, logistics, and sales teams to meet timelines.
- Handle customer queries, complaints, and escalations professionally.
- Prepare and maintain accurate sales orders, invoices, and dispatch documents.
- Provide regular order status updates to customers.
- Assist sales teams with quotations and order confirmations.
- Follow up on payments in coordination with the accounts team.
**Skills & Qualifications**
- Bachelor’s degree in Business, Commerce, or related field.
- 2-5 years of experience in customer operations, order processing, or sales coordination (manufacturing preferred).
- Strong communication skills and proficiency in MS Office.
- ERP/CRM knowledge is an advantage.
- Good problem-solving and multitasking abilities.
Pay: ₹8,603.45 - ₹31,128.75 per month
**Benefits**:
- Provident Fund
**Education**:
- Bachelor's (required)
**Experience**:
- Customer Handling: 2 years (required)
Work Location: In person
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