Job Opportunity associate

13 hours ago

Gurgaon, India Nilasu Consulting Services Pvt Ltd Full time

100% of production time to be spent logged in on calls or web chat
- Answer calls & chats with an approach to deliver positive customer satisfaction
- Articulate complex client plans and provisions in a simplified and understandable manner helping participants make an informed decision
- Maintain internal & client defined quality on calls
- Understands and contributes positively in meeting client SLA’s & targets
- Adheres to Customer Service Attendance & Accountability policies
- Ensures Customer Service Representative, Team & Client level targets (Customer Satisfaction, Service Level %, Average Handle Time, Session Time, Wait Time, Abandon Rate, Call back timeliness etc.) are met or exceeded consistently

Take complete ownership of self-learning & development

**Job Type**: Permanent

**Salary**: ₹30,000.00 - ₹500,000.00 per month

Schedule:

- Night shift
- US shift

Supplemental pay types:

- Shift allowance

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Ability to Commute:

- Gurugram, Haryana (required)

Ability to Relocate:

- Gurugram, Haryana: Relocate before starting work (required)

**Speak with the employer**
+91 8880234634

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