Front Desk Executive

1 day ago

Pune Maharashtra, India Crown Veterinary Services Pvt Ltd Full time

**Job Summary**:
The EMR Receptionist is responsible for providing exceptional client service and maintaining efficient operations at the veterinary clinic. This role involves managing electronic medical records (EMR), scheduling appointments, handling client inquiries, and supporting veterinary staff in delivering high-quality care.

**Key Responsibilities**:

- **Client Interaction & Communication**:

- Greet clients and patients in a friendly, professional manner.
- Schedule appointments and confirm bookings.
- Educate clients on clinic services, procedures, and policies.
- **Electronic Medical Records (EMR) Management**:

- Accurately enter and update patient information in the EMR system.
- Manage medical histories, treatment plans, and billing details.
- Ensure data integrity and confidentiality.
- Generate reports and maintain records as needed.
- **Administrative Support**:

- Process payments, issue receipts, and manage billing.
- Handle inventory management for office supplies.
- Coordinate with veterinarians, technicians, and support staff.
- Ensure the reception area is clean and organized.
- **Customer Service Excellence**:

- Address client concerns and resolve issues promptly.
- Provide compassionate support during sensitive situations.
- Follow up on patient progress and reminders for follow-up care.

**Qualifications & Skills**:

- High school diploma or equivalent; additional qualifications in administration or customer service preferred.
- Experience in a veterinary or medical setting is an advantage.
- Proficiency in using EMR software and office tools.
- Strong communication, organizational, and multitasking skills.
- Compassionate and patient demeanor with a passion for animals.

**Job Types**: Full-time, Permanent

Pay: ₹25,000.00 - ₹35,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift
- Morning shift
- Rotational shift

Work Location: In person

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