Telly Calling

In the role of a Debt Recovery Agent, calling plays a crucial part in managing overdue accounts and fostering repayment. The agent makes outbound calls to inform customers about outstanding balances and gently reminds them of their due payments, explaining the potential consequences of non-payment. During these calls, the agent engages in respectful negotiation, working to set up payment arrangements that are manageable for the customer, including offering options like payment restructuring or settlements when appropriate. Regular follow-up calls help ensure that customers stay on track with their payment commitments, addressing any delays or adjustments needed. In cases where payments are not made and repossession is required, the agent communicates this process transparently, providing the customer with essential information. Throughout each call, the agent must document interactions carefully, noting customer responses and payment agreements for compliance and accurate records. Effective communication, empathy, patience, and resilience are all essential skills, helping the agent handle conversations professionally and work towards successful debt resolution.

**Job Types**: Full-time, Fresher

Pay: ₹8,000.00 - ₹15,000.00 per month

Schedule:

- Day shift

Supplemental Pay:

- Commission pay
- Performance bonus

**Location**:

- Ludhiana, Punjab (preferred)

Work Location: Remote