Night Shift for International

1 week ago

Satellite Ahmedabad Gujarat, India Unipath solutions LLP Full time

**Job description**

**Position for pure Night Shift.**

**Roles & Responsibilities**:

- Answering calls from specific clients and contractors in accordance with the agreed procedures on which performance will be measured.
- Respond to the needs of customers and provide excellent customer service
- Complete call logs and reports handover jobs if needed.
- Raising maintenance/security/Health & Safety orders via the Bellrock computerized databases following agreed procedure on which performance will be measured
- Chasing jobs already logged onto the system to ensure that the Contractor has attended the clients site within the agreed SLA
- Obtaining authorization as appropriate for works exceeding set guidelines
- Monitoring overdue orders through to completion
- Ensuring set performance targets and KPI’s are met
- Managing and resolve customer complaints
- To ensure compliance to all relevant statutory duties under the Health and Safety at Work Act, details of which are listed within the Company’s Health and Safety Policy
- Any other reasonable duties which may be requested

International Inbound & Outbound call experience.

**Job Types**: Full-time, Permanent

Pay: ₹400,000.00 - ₹540,000.00 per year

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Monday to Friday
- Night shift

Supplemental Pay:

- Overtime pay
- Performance bonus
- Quarterly bonus
- Yearly bonus

**Experience**:

- total work: 2 years (required)
- International voice process: 2 years (required)

Shift availability:

- Night Shift (required)

Work Location: In person

Application Deadline: 30/12/2024

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