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Tele Caller

2 weeks ago

Bengaluru, India Saventure Infra Tech LLP Full time

Job Description: Customer Support/Tele-caller

Position Overview:
We are seeking enthusiastic and customer-centric individuals to join our team as Customer Support/Tele-callers. As a vital point of contact between our company and its customers, you will play a crucial role in ensuring exceptional customer experiences. Your responsibilities will involve handling inquiries, providing information, resolving issues, and promoting our products and services through outbound calls.

**Responsibilities**:

- Provide accurate and timely information about products, services, pricing, and promotions.
- Address customer concerns, complaints, and issues in a professional and empathetic manner.
- Make outbound calls to potential customers to introduce our offerings, explain benefits, and generate interest.
- Record and maintain detailed and accurate customer interaction records in the CRM system.
- Collaborate closely with cross-functional teams, such as Sales and Technical Support, to ensure seamless customer experiences.
- Achieve and maintain key performance indicators (KPIs) related to call quality, resolution times, and customer satisfaction.
- Continuously enhance product knowledge and stay updated on industry trends to provide informed assistance.
- Identify and escalate complex issues or trends to supervisors for timely resolution.

Qualifications:

- High school diploma or equivalent; college degree preferred.
- Previous experience in customer service or telemarketing roles is a plus.
- Excellent verbal communication skills with a clear and pleasant telephone manner.
- Strong problem-solving skills and the ability to handle challenging customer interactions with patience and professionalism.
- Ability to navigate computer systems and CRM software for data entry and customer management.
- Results-oriented mindset with a focus on meeting and exceeding targets.
- Adaptability and willingness to learn and implement new techniques and approaches.
- Strong organizational skills to manage and prioritize customer interactions efficiently.
- Ability to work well within a team and contribute positively to a collaborative environment.

**Benefits**:

- Competitive compensation package and performance-based incentives.
- Opportunities for professional growth and skill development.
- Positive and inclusive work environment that values diversity.
- Comprehensive training to ensure proficiency in handling customer interactions.
- Employee wellness programs and benefits.

**Job Types**: Full-time, Part-time, Regular / Permanent, Fresher, Internship

**Salary**: ₹12,000.00 - ₹23,000.00 per month

Schedule:

- Day shift
- Fixed shift
- Morning shift

Supplemental pay types:

- Commission pay
- Performance bonus

**Speak with the employer**
+91 6366930666