Helpdesk / System Administrator
24 hours ago
**The role**
**What the Team wants you to know**:
Being a Helpdesk / System Administrator at Ampere® is interesting, challenging, and will expand your professional breadth. You will have the opportunity to work in Cloud environments and Global Infrastructure systems and you will learn how to build and deploy highly scalable compute environments to allow for infinite growth. The experience at Ampere® that you will possess will be valuable for your career path.
**What you will do**
- Be part of an empowered culture where you are a key contributor to the success of the company
- Provide day-to-day technical support to employees via Helpdesk Ticketing System
- Troubleshoot and resolve basic client hardware, operating system, and software related problems
- Maintain Inventory of all IT equipment (laptops, servers, network equipment, etc.)
- Assist with New-hire orientation and manage On/Off-boarding tasks
- Actively work in the Helpdesk Ticketing System to respond, resolve, and/or escalate tickets to the appropriate teams in a timely manner to maintain SLAs (Service Level Agreements)
- Create Solutions/documentation as needed
- Create/Remove user accounts in various systems as needed
- Assist with managing various tools such as Microsoft (Office 365, Azure, Intune, Windows 10, Office), Apple (Mac OS), Antivirus/Malware, Encryption
- Manage vendors to install and configure equipment
**What you will bring**
- Minimum 3+ years of System Admin or IT helpdesk support experience is highly preferred
- Must have good working knowledge of Windows/OS X/Linux operating systems
- Excellent organizational and interpersonal skills along with good verbal and written skills
- Strong customer service skills
- Able to quickly adapt to fast changing priorities and deadlines
- Able to work with mínimal supervision
- Fit right into a collaborative, no-ego approach to getting work done.
- Have a humble, calm, always-learning mindset.
- The ability to be a strong team player and work well with others
**Education**
- Bachelors degree in information technology or equivalent
- Experience with Jira / Confluence is a plus
**Our Company**
**Our Story**
Like the scientist behind its name, Ampere employees are innovators. We understand the needs of cloud computing and different software requirements. We are inventing what comes next and looking at everything from the structure of memory and how efficient the system is, to considerations on speed, cost of electricity and ability to cool. Power, size, weight and cost are driving the technology requirements and the innovation to come.
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