Cloud Solution Architecture

With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more.

The Global Customer Success (GCS) organization, an organization within CE&S, is leading the effort to enable customer success on the Microsoft Cloud by harnessing leading, AI-powered capabilities and human expertise to deliver innovation solutions that accelerate business value, drive operational excellence and nurture long term loyalty.
Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide differentiated and connected customer experience.

This role is flexible in that you can work up to 100% from home.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

**Responsibilities**:
Responsibilities

Key responsibilities include:

- Understanding Customer/Partner Technical Environment (Insights about Customer/Partner and Industry): Gather customer/partner insights (e.g., feedback around technical preferences, environments, business needs, competitive landscape), and map architecture and digital transformation solutions to customer/partner business outcomes. Adapt business models, plans, and solutions to insights.
- Understanding Customer/Partner Technical Environment (Internal Advocacy): Act as the voice of the customer (VOC)/partner by driving new feedback, gaps, blockers, insights, resources, etc. across communities to track, add, and prioritize, using established channels (e.g., UAT/TFT).
- Architecture Design and Deployment (Architecture Proposals): Receive and synthesize data about customer/partner business and technical requirements, address them with technical architecture(s), demonstrate and prove those solutions capability and business value through design collaboration sessions with the customer/partner.
- Architecture Design and Deployment (Resolving Blockers): Identify, escalate, and work to resolve technical blockers (e.g., changing configurations, sample coding) to accelerate architecture implementations and routes non-technical issues for removal by the appropriate party.
- Trusted Advisor (Challenger Mindset): Respectfully challenge customers/partners when going in the wrong direction and escalate appropriately.
- Trusted Advisor (Competitor Insights/ Differentiated Value Proposition): Understand the competitor''s architecture solutions and identify Microsoft''s strengths over competitive solutions to drive conversations with customers/partners and convince them of solution.
- Customer Satisfaction - Deliver positive Customer Satisfaction, and become trusted advisors to customers by leveraging solution area expertise to enable defined Customer Success Plan outcomes.

**Qualifications**:
Qualifications
Fluent in reading, writing and speaking English & French
Strong presentation skills

Technical Expertise:
Azure Cloud Solution Architects should be experienced at implementing, automating, and troubleshooting Microsoft Azure Infrastructure solutions.

The Azure Cloud Solution Architect role requires knowledge and experience in a number of the following technologies/areas:
Azure Infrastructure as a Service (IaaS) core knowledge:

- Storage
- Network
- Compute

Other technical areas we look for real world demonstrated ability are:

- Azure Governance / Cloud Adoption Framework, Azure Policy, Management Groups, Governance / Compliance as Code
- ARM JSON or Terraform Templates - (Infrastructure as code) Azure CLI and/or PowerShell
- Strong understanding of Windows and/or Linux Operating Systems
- Working knowledge of On-Premises Infrastructure solutions; AD DS, DNS, Monitoring, Patching
- Security concepts for Cloud Infrastructure and Microsoft Operating Systems
- Azure Active Directory (AAD) and Azure AD Connect knowledge and experience.
- Strong troubleshooting skills and support experience
- Face-to-face customer engagement skills
- Technical Delivery and Customer facing presentation skills with a high degree of comfort with both large and small audiences.
- Must have the ability to take on internal initiatives to create services opportunities, and work in a fast-paced environment while balancing multiple demands, addressing shifting priorities, and maintaining focus.
- Troubleshooting knowledge & skills, Microsoft Certifications qualifications desirable