Captain

**Senior. Captain (F&B)**

**Min 4 to 5 years in the same filed of hospitality /hotels/resorts etc.,**

**Fluency: English, Kannada and Hindi**

**Education: hotel management / specialized experience in F&B.**

1. **Managing the Dining Room**
- Overseeing the overall operations of the dining area.
- Ensuring that the restaurant's ambiance is welcoming and that tables are appropriately set up.
- Supervising the cleanliness and readiness of tables, chairs, and surroundings.

2. **Supervising Service Staff**
- Guiding and directing waitstaff, ensuring they deliver efficient and quality service.
- Training new staff members on the restaurant's standards and procedures.
- Assigning sections and responsibilities to servers.
- Monitoring staff performance, addressing issues, and providing feedback.

3. **Interacting with Guests**
- Welcoming guests upon arrival and leading them to their tables.
- Handling special guest requests and ensuring customer satisfaction.
- Addressing and resolving guest complaints or concerns in a timely and professional manner.

4. **Managing Reservations and Seating**
- Overseeing the reservation system and ensuring efficient table assignments.
- Managing waitlists during peak hours and optimizing seating arrangements.

5. **Coordinating with Kitchen Staff**
- Liaising between the front-of-house team and kitchen to ensure orders are correct and timely.
- Communicating special dietary needs or preferences to the kitchen staff.

6. **Maintaining Quality Standards**
- Ensuring that food and beverages are served according to the restaurant's quality standards.
- Monitoring the presentation, portion size, and temperature of dishes served.

7. **Inventory and Supplies**
- Overseeing inventory levels for dining room essentials such as cutlery, glassware, and linens.
- Coordinating with the procurement team for the replenishment of necessary supplies.

8. **Promoting Upselling**
- Encouraging waitstaff to upsell specials, drinks, and desserts to guests.
- Recommending wine pairings and additional menu items to guests.

9. **Ensuring Safety and Compliance**
- Monitoring adherence to hygiene, health, and safety standards.
- Ensuring compliance with local food safety regulations and licensing requirements.

10. **Reporting and Feedback**
- Providing daily reports to management on service performance, guest feedback, and any operational issues.
- Suggesting improvements for better service delivery.

**Job Types**: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

**Benefits**:

- Food provided
- Provident Fund

Schedule:

- Day shift
- Evening shift
- Morning shift
- Night shift

Supplemental Pay:

- Performance bonus
- Quarterly bonus
- Yearly bonus

**Experience**:

- total work: 4 years (preferred)

Work Location: In person