Dgm Tour Operations
1 day ago
Provide exceptional travaller care and customer service to our corporate clients
Accurately complete end to end travel requirements both international and domestic travel arrangements for air, hotel, rail, requests for ticketing, fares, routing and visa requests for Business Travel clients
Incumbent should have good knowledge of domestic as well as international critical itineraries (Geographical Knowledge is mandatory)
Open to work in flexible environment, roster off, weekend working, public holidays and festivals
Co-ordinate with multiple departments to ensure quick resolution for the customer to adhere
Excellent Customer service and communication skills (Both Written and Verbal)
Service online requests for clients where online requests are decentralized through the offline servicing team
Providing consultative multi-country routings for best fares and preferred carrier usage. Counsel clients on efficient, routings for lowest available fares and preferred carrier usage in coordination with the Corporation’s business travel policies
Research and resolve client inquiries/issues at point of sale. Coach, develop and mentor peers, new and/or junior Travel Consultants / team
Deliver expectations against individual and shared team key performance indicators
Comply with all legal and industry standards. Embrace the role of providing a superior consultative value to clients versus just being an order taker
Graduate, Diploma / Degree in travel & tourism would be added advantage
5-7 years’ relevant experience in travel domain
Build excellent business relationship with customer groups, peers and seniors
Should be team player and manage show alone if required
Knowledge of corporate travel economics and travel technology/tools will be an added advantage.
**Salary**: ₹15,000.00 - ₹25,000.00 per month
**Benefits**:
- Cell phone reimbursement
- Commuter assistance
- Health insurance
Schedule:
- Day shift
Supplemental pay types:
- Commission pay
- Performance bonus
Ability to commute/relocate:
- BY PASS ROAD, Aluva, Kerala: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- total work: 1 year (preferred)
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