Office Assistant Tellecaller

3 days ago

Durgapur, India NIM Durgapur Full time

**Responsibilities**:

- **Office Administration**:

- Perform general clerical duties, including photocopying, faxing, and filing.
- Assist in organizing and maintaining office supplies and inventory.
- Handle incoming and outgoing mail and deliveries.
- Maintain cleanliness and organization of the office space.
- Assist in scheduling appointments and meetings.
- Coordinate with other departments to ensure smooth office operations.
- **Telecalling**:

- Conduct outbound calls to existing and potential customers to promote products or services.
- Handle inbound calls and inquiries, providing information and assistance as needed.
- Follow up with customers to ensure satisfaction and resolve any issues or concerns.
- Maintain accurate records of interactions with customers in the database.
- Collaborate with the sales team to identify and pursue new business opportunities.
- Assist in conducting customer surveys and feedback collection.
- **Customer Service**:

- Provide excellent customer service by addressing customer inquiries and resolving complaints in a professional and timely manner.
- Act as a point of contact between customers and the company, ensuring effective communication and positive customer experiences.
- Listen to customer feedback and relay relevant information to the appropriate departments.

Pay: ₹6,000.00 - ₹8,000.00 per month

**Benefits**:

- Paid time off

Schedule:

- Day shift

Supplemental pay types:

- Commission pay

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Microsoft Office: 1 year (preferred)
- total work: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

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