Bike Mechanic

6 days ago

Mumbai Maharashtra, India ola Full time

**Role: Automobile Service Champion**
**Roles and Responsibilities:

- **

1

Customer Handling
- Receiving customer with smile and greet him with Politeness, courteousness and professionalism
- Verify the service requests made by customers & Capture VOC of the customer and update in the system
- Conversational skill for telephonic as well as face to face discussion
- Customer communications about repair updates

2

Diagnosis
- Analyse and Diagnose the Scooter to identify number and type of repairs applicable
- Update the diagnosis report in the WMS (Getafix)
- Perform repairs & final inspection on the vehicle if the desired repairs as per the customer Voice is performed

3

System Handling
- Track the Customer complaint in Zendesk and update the system on live basis
- Operate Workshop Management System (Getafix) and ensure 100 % adherence
- Update operational Status and ETA on timely basis in both CRM and WMS systems
- Check for scooter health in Telematics Command centre for deep diagnosis

4

Technical Repairs
- Service Champion should be fully equipped with knowledge on OLA Scooter
- Could able to repair/replace all the parts of the scooter
- Ensure he/she is updated on OLA technical curricular, news bulletin on EV

5

Process and Operational
- Process adherence at Experience Centre and also ensure bays are clearly marked for Vehicle/Scooters.
- Invoicing and Payment Collections
- Ensure bays are free from any foreign materials and fit for serviceability

6

Parts Operation
- Auditing the inventory and ensure system and physical inventory is same
- Perform GRN and maintain Inventory at Experience Centre
- Ensuring Warranty part reverse logistics to the Mother workshop

7

Safety and Compliance
- Wear Uniform and Protective Gear while repairing scooter
- Use Protective Gear and proper handling of Tool Kits while repairing scooter
- Ensure fire fighting equipments are in place to ensure fire handling

**Requirements**:

- Min qualification: 12th+diploma/ITI/ graduation/post graduation
- Min experience: 1 year in an automobile industry in service sector.

BenefitsUpto 2.76lpa CTC including PF+ ESIC

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹19,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift
- Fixed shift

Supplemental Pay:

- Performance bonus

**Education**:

- Diploma (preferred)

**Experience**:

- total work: 1 year (preferred)
- 2 wheeler: 1 year (preferred)

Work Location: In person

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