Telecalling Executive

7 days ago

Delhi Delhi, India Vecmocon Technologies Full time

**Company Description**:
We are an IIT Delhi-incubated deep-tech EV startup. Vecmocon is making the EV ecosystem smart, connected and reliable by using its state-of-the-art solutions and data-centric approach, to drive the electric mobility revolution in India.

We are a young company with futuristic vision and stellar aspirations. We are a passionate team with capable and empathetic leadership, a great working environment and collaborative team culture.

Visit our website to know more
- **Key responsibilities**:

- Handle customer inquiries and complaints via calls.
- Provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
- Keep records of customer interactions, transactions, comments, and complaints.
- Communicate and coordinate with internal departments to resolve customer issues.
- Follow communication procedures, guidelines, and policies.
- Stay updated on product knowledge and be able to answer questions regarding products or services.
- Identify and escalate priority issues to appropriate departments.
- Provide accurate, valid, and complete information by using the right methods/tools.

**Qualifications**:

- Proven customer support experience or experience as a client service representative.
- Minimum 2 years experience in call process and using software like Exotel, Call Desk etc.
- Strong phone contact handling skills and active listening.
- Excellent communication and presentation skills.
- Ability to work independently with mínimal supervision.

**Salary**: ₹8,463.75 - ₹29,214.05 per month

**Benefits**:

- Health insurance

Schedule:

- Day shift

Application Question(s):

- Current CTC
- Expected CTC
- Notice period
- Are you comfortable with the work location (Okhla phase )

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Telecommunication: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

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