Sfdc Ba

Key Responsibilities:
Business Requirements Analysis:

- Gather, analyze, and document business requirements by conducting interviews, workshops, and reviewing existing processes.
- Translate business needs into detailed functional and technical specifications for Salesforce solutions.

Stakeholder Collaboration:

- Act as a liaison between business teams, IT teams, and Salesforce developers to align on project goals.
- Communicate effectively to ensure stakeholders are informed about progress, challenges, and solutions.

Salesforce Customization:

- Work with the Salesforce development team to design and customize Salesforce features (e.g., Sales Cloud, Service Cloud, Marketing Cloud).
- Provide input on configuration, workflows, and automations to meet business requirements.

Testing and Quality Assurance:

- Develop and execute test cases to validate system functionality and ensure user requirements are met.
- Perform user acceptance testing (UAT) and coordinate with end-users for approval.

Documentation:

- Create and maintain comprehensive documentation, including business process flows, user stories, use cases, and training materials.

Training and Support:

- Provide training sessions and support for end-users to improve adoption and effective utilization of Salesforce.
- Troubleshoot issues and recommend solutions for continuous improvement.

Data Management:

- Collaborate with data teams to ensure data quality, migration, and integration align with business objectives.

Process Optimization:

- Identify areas for improvement in business processes and propose Salesforce-based solutions to increase efficiency.

Required Skills & Qualifications:

- 5+ years of experience as a Salesforce Business Analyst or in a similar role.
- Proficient in Salesforce platform functionalities (e.g., Sales Cloud, Service Cloud).
- Strong knowledge of Salesforce configuration (reports, dashboards, workflows, validation rules).
- Understanding of Salesforce integration capabilities (APIs, middleware).
- Familiarity with Agile/Scrum methodologies and tools like Jira.
- Excellent communication, analytical, and problem-solving skills.
- Salesforce certifications (e.g., Salesforce Certified Administrator, Salesforce Certified Business Analyst) are preferred.

Preferred Qualifications:

- Experience with CPQ, Marketing Cloud, or other Salesforce products.
- Background in data migration and tools like Dataloader or MuleSoft.
- Understanding of Apex, Visualforce, and Lightning Components is a plus.

About US
- Working at Jade Global
Talented people are drawn to world-class organizations that offer outstanding opportunities, and Jade Global is an employer of choice for individuals around the world. We invest in each employee’s personal and professional wellbeing because we understand that client success, as well as our ultimate success, starts with our employees.

We seek to provide the benefits you need while standing behind you every step of the way. Our programs include health-related policies and leave donation policy.