Cb operations generic global jpmc

**JOB DESCRIPTION**
The Loan Servicing Manager - Associate is a key position within the Loans group. You are expected to deliver on the specific tasks and requirements. This position is an essential part of the team and will have exposure to several aspects of running a banking office.

**Job Summary**

As a Loan Servicing Manager - Associate within our Loans group, you will have the opportunity to closely monitor and guide your team on a daily basis, ensuring all Service Level Agreements (SLAs) are met. You will supervise a variety of processes, including Deal Closing, Drawdowns, Rollovers, Repayments, Pre-payments, Funding, Rate-Fixings, Fees, and external payments. This role provides a unique opportunity to enhance your skills in managing Nostro & Past Due Reconciliation and to make a significant impact on our operations.

**Responsibilities**:

- Closely monitor the team on day to day basis to ensure all SLA’s are met and any exceptions are immediately escalated for resolution.
- Supervise a process which performs Deal Closing, processing Drawdowns, Rollovers, Repayments, Pre-payments, Funding, Rate-Fixings, Fees and external payments, collection of interest, Nostro & Past Due Reconciliation.
- Adherence to laid down QUALITY & QUANTITY SLA's are met. Ensure in place, a robust workflow allocation model
- Be the SME - Handle complex Process related queries and clarifications from the Team members and route these to onshore teams for resolution if required.
- Implement a robust Knowledge Management model including maintenance of SOPs, process/policy change management, training of new joiners and ongoing training of existing Team. Drive 100% compliance to Process related Policies, Guidelines and Controls.
- Motivate and support the Team Members to meet their Goals and Objectives. Self-motivated and flexible with working hours. Identify HIPO’s from immediate team and have well charted out plans for them in place
- Identifying alternatives, options and different ways of looking at issues/problems and to seek alternative scenario’s
- Working successfully with others, valuing and utilizing the different skills and experience of colleagues from across the organization, building interdependence to achieve shared objectives and goals
- Trainings: Identify process/soft skills based trainings to improve individual performances or as part of growth plans, Ensure learning plans are in place and that there are no breaches on mandatory/compliance training timelines
- Back up/Team depth: Ensure backups/ team depth is on the high side with production backups identified & trained on critical work queues

**Required Qualifications, Skills and Capabilities**
- Bachelor's degree with a minimum of 10 years of relevant loan servicing work in syndicated loans or experience in a back office/financial industry
- You should come with knowledge of loan systems like loan IQ will hold an added advantage
- You must have knowledge of nostro/cash matching, General Ledger reconciliation and SWIFT and remittance systems
- Strong problem solving and investigative skills to undertake analysis, resolve issues/problems related to the process
- Strong risk & control mindset
- Knowledge of investment banking products including Loans
- Experience in driving small to medium sized projects with strong results
- Strong people and performance management skills.
- Strong escalation management skills

**Preferred qualifications, skills and capabilities**
- Ability to influence and lead conversations with stakeholders
- Executive Presence including summarizing, recommending and presenting issues as well as solutions to Senior Management and Executive Leadership as requested
- Domain Learning & Strong interpersonal & communication skills
- Analytical thinking and problem-solving skills
- Knowledge of product lifecycle / area product management

**ABOUT US**

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as we