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**Advertising / Communications Client Servicing Profile**:
We are looking to employ an experienced client servicing executive to handle all client inquiries, concerns, and complaints in a professional manner related to Advertising, Branding, Communications, Digital media and lend strategic ideas from time to time.
The client servicing executive’s responsibilities include collaborating with the relevant departments to better address client needs, providing regular updates to higher management, and upselling company products where possible. You should also be able to identify new business opportunities through client referrals.
To be successful as a client servicing executive, you should be committed to helping clients and able to work well under pressure. Ultimately, an outstanding client servicing executive should demonstrate excellent communication, problem-solving, and customer service skills at all times.
**Client Servicing Executive Responsibilities**:
- Cultivating solid relationships with clients through the provision of exceptional after-sales service.
- Creating a positive onboarding experience for new clients.
- Identifying ways to overcome clients' initial dislike and find solutions to mitigate issues
- Maintaining an accurate record of all existing and potential clients and their works and briefings for jobs
- Maximise opportunities with innovative ideas and take the work at hand beyond the brief.
- Responding to client inquiries in a timely and professional manner.
- Training and providing overall guidance to client service employees.
- Organizing training seminars to enable clients to fully utilize product features and benefits.
Ensuring that the correct terms of sale are entered into the client database to prevent avoidable billing issues.
**Client Servicing Executive Requirements**:
- Bachelor's degree in business administration or an industry-related field.
- Proven experience working as a client servicing executive.
- Proficiency in Microsoft Excel.
- The ability to work efficiently under pressure.
- Excellent organizational and time management skills.
- Strong analytical and problem-solving skills.
- Effective communication skills.
- Exceptional customer service skills and ability to understand client business
**Job Types**: Full-time, Permanent
Pay: ₹15,000.00 - ₹25,000.00 per month
**Benefits**:
- Cell phone reimbursement
- Health insurance
- Paid sick time
Schedule:
- Day shift
Supplemental pay types:
- Performance bonus
**Experience**:
- total work: 3 years (preferred)
- Advertising sales: 2 years (preferred)
- Strategic planning: 1 year (preferred)
**Location**:
- Shivajinagar, Pune, Maharashtra (preferred)
Work Location: In person
