UI Support

1 week ago

Andhra Pradesh, India Virtusa Full time

Minimum Qualification
Excellent Communication Skills (English Writing & Speaking)
4+ years Coding/Technical support/QA Automation with experience in Java (SOAP/REST APIs),SQL, Unix/Linux
Strong understanding of front-end technologies

Preferred Qualifications
Thorough understanding of the online advertising ecosystem

**Required Skills**:
Core Java
REST API
Debugging/troubleshooting skills
Basic Database knowledge & SQL
Basic Linux knowledge
Oauth2.0(added Advantage)
HTML & CSS & other front-end technologies
Good communication and written skills
Javascript / XML
In-depth understanding of web-tech engineering, HTTP request response
Troubleshooting experience via web proxy tools (e.g. Charles) and / or debugger tools
Reproduce & identify root cause for 3rd party properties (web & apps) without access to their server or codebase (using tools like debugger, HAR etc.)

Nice To have Skills
Google IMA (Interactive Media Ads) & GMA (Google Mobile Ads) SDKs
Troubleshooting experience in Mobile (Android / iOS) and/or Video environments

Key Responsibilities
Ability to debug/reproduce user issues in-code, and develop examples to prove functionality or lack thereof
Manage and resolve technical support cases with a high degree of technical complexity for Google Ads products
Respond to customer-reported issues in a timely manner, per service level agreements.
Communicate progress of resolution/status in a timely fashion, per service level agreements
Timely and Valid escalations of issues to L2 Team.
Work effectively and manage team queue and bugs with mínimal supervision
Provide an exceptional technical support experience to Google partners through strong communication skills via the ticketing system. (English writing & speaking)
Customer-centric mindset with a commitment to going the extra mile to achieve the highest level of customer satisfaction.

**About Virtusa**

Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 27,000 people globally that cares about your growth — one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us.

Great minds, great potential: it all comes together at Virtusa. We value collaboration and the team environment of our company, and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence.

Virtusa was founded on principles of equal opportunity for all, and so does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

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