Urgent Hiring for QA at Andheri West

7 days ago

Andheri Mumbai Maharashtra, India K Sera Sera Box Office Pvt Ltd Full time

**Position**: Quality Analyst (QA)

**Location**: Mumbai
**Experience Required**: 1-3 years
**Industry**: BPO / Call Center / Sales

**Key Responsibilities**:

- Perform call audits for outbound sales campaigns to ensure compliance with company standards, sales scripts, and regulatory guidelines.
- Monitor and evaluate the quality of calls made by the sales team, providing feedback and actionable insights.
- Identify gaps in sales communication, product knowledge, objection handling, and closing techniques.
- Work closely with the training and operations team to suggest improvements based on audit findings.
- Prepare regular quality reports highlighting trends, challenges, and recommendations.
- Conduct calibration sessions with sales teams to align quality standards.
- Support the achievement of sales targets by ensuring high call quality and customer experience.

**Required Skills and Qualifications**:

- **Mandatory**: Experience in outbound sales in a BPO or call center environment.
- Hands-on experience in **call auditing** or **quality analysis**.
- Strong understanding of sales processes, customer handling, and objection management.
- Excellent listening, analytical, and feedback-giving skills.
- Familiarity with CRM tools and call monitoring systems is a plus.
- Ability to work under pressure and maintain attention to detail.
- Good verbal and written communication skills.

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹25,000.00 per month

Schedule:

- Morning shift

Work Location: In person

**Speak with the employer**
+91 9136460916

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