Ecommerce Operations Executive

5 days ago

Sonipat, India Ruhe Full time

**Key Responsibilities**:
**1. Order Processing**:

- Manage order fulfillment across B2B and e-commerce platforms, ensuring accuracy and timeliness.
- Monitor and track order status, addressing issues promptly.
- Coordinate with inventory and warehouse teams for product availability and packaging.

**2. B2B and E-commerce Management**:

- Oversee day-to-day operations of B2B and e-commerce channels.
- Optimize processes for both platforms to enhance customer satisfaction and efficiency.
- Analyze sales data and provide insights for improving operational strategies.

**3. Invoices and Documentation**:

- Generate and process invoices for B2B and e-commerce orders.
- Ensure proper documentation and record-keeping for all transactions.
- Verify the accuracy of invoices against purchase orders.

**4. Dispatch and Logistics**:

- Coordinate dispatch schedules and ensure timely deliveries.
- Work closely with logistics partners to manage shipping timelines and resolve delivery issues.
- Optimize shipping methods and costs to improve operational efficiency.

**5. Tools and Platforms Expertise**:

- Utilize Uniware and Zoho for inventory management, order processing, and reporting.
- Leverage Google Suites for documentation, communication, and collaboration.
- Maintain accurate data across all platforms and tools.

**6. Delivery Partner Management**:

- Establish and maintain agreements with delivery partners.
- Ensure compliance with service-level agreements (SLAs) and operational standards.
- Build relationships with partners to address challenges and negotiate better terms.

**Required Skills and Qualifications**:

- Bachelor’s degree in Business Administration, Supply Chain Management, or a related field.
- 2-4 years of experience in e-commerce operations or similar roles.
- Proficiency in Uniware, Zoho, and Google Suites.
- Strong understanding of logistics and delivery processes.
- Excellent organizational and problem-solving skills.
- Ability to manage multiple tasks and meet deadlines.
- Strong communication skills to liaise with internal teams and external partners.

**Preferred Skills**:

- Experience in handling B2B platforms and order processing.
- Familiarity with delivery partner agreements and contract management.
- Knowledge of industry trends in e-commerce logistics and operations.

Pay: ₹15,000.00 - ₹25,000.00 per month

**Benefits**:

- Provident Fund

Work Location: In person

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