Executive L4
6 days ago
 Overview:
**Role : Voice & Accent /**Coach / **Communications Trainer**:
- Responsible for delivering and evaluating soft skills training across all of HRSS in order to equip learners to fulfil job functions within defined KPIs.
- Observe, measure, and monitor learners and provide Coaching & Feedback and supervision during OJT Evolution
- Responsible for self skilling & certification during periods of un activity (classroom)
- Develop non classroom communication and training materials for eg handouts etc
- Coordinate New Hire, Progression & Enhancement Training activity
- Assess HRSS participants at random to evaluate communication abilities. Identifies basic to intermediate development opportunities for new agents
- Perform other related duties and assignments as required and as assigned by supervisor or manager
- Prepare TNI for bottom quartile across all HRSS towers.
- Create MIS dashboards.
- Conduct / Participates in calibration exercise for quality improvement
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