
Operation Executive
2 weeks ago
Plan, organize, and execute domestic and international tour packages.
- Coordinate with transport providers, hotels, tour guides, and other vendors.
- Prepare detailed itineraries, travel schedules, and service confirmations.
- Communicate with clients to understand their travel needs and preferences.
- Provide pre-tour and post-tour support.
- Handle customer complaints, feedback, and special requests.
- Make flight, train, hotel, and transport bookings using reservation systems or directly with service providers.
- Ensure all bookings are confirmed and properly documented.
- Keep accurate records of bookings and payments.
- Liaise with hotels, airlines, transport companies, and tour guides.
- Negotiate rates and ensure quality of services provided.
- Maintain strong relationships with service providers.
- Ensure all travelers have valid documentation (visas, passports, insurance, etc.).
- Prepare and provide tour documents (vouchers, tickets, itineraries).
- Comply with international and local travel regulations.
- Monitor and manage tour budgets and operational costs.
- Optimize travel routes and bookings to reduce expenses.
- Prepare cost sheets for packages.
- Maintain records of tours, client interactions, vendor agreements.
- Generate regular reports on tour performance, feedback, and service issues.
- Analyze data for improving future operations.
- Support the sales team in converting leads by providing itinerary plans or quotes.
- Occasionally assist with online listings or promotional material.
- Handle emergencies such as trip cancellations, travel delays, or client issues during the tour.
- Coordinate immediate solutions and communicate with stakeholders.
- Monitor the quality of services offered during tours.
- Conduct post-tour follow-ups for feedback and improvements.
**Key Skills Required**:
- Excellent communication and coordination skills
- Strong organizational and multitasking ability
- Proficiency in travel software (Amadeus, Galileo, etc.)
- Negotiation and problem-solving skills
- Customer service orientation
- Attention to detail
Pay: ₹15,000.00 - ₹30,000.00 per month
**Benefits**:
- Health insurance
Schedule:
- Day shift
Work Location: In person
Expected Start Date: 01/06/2025
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