System Admins L3

2 days ago

Hyderabad Telangana, India ESK Technologies Full time

**Department**:Information Technology**:
ESK Technologies is seeking an experienced IT System Admin - L3 to join our team in Hyderabad.
- Incident Management - Handle escalations from L1 support
- Troubleshoot and resolve hardware, software, and network-related incidents.
- Log and update incidents in the ticketing system, documenting resolution steps.
- Ensure incidents are resolved within SLA
- Perform regular maintenance of servers, storage systems, and network devices.
- Install, configure, and update operating systems (e.g., Windows Server, Linux, Any new OS).
- Write automation scripts in python or bash
- Maintain ansible playbooks
- Access Management for OnPrem and Cloud Servers
- Manage user accounts, roles, and permissions in LDAP, or other directory services.
- Resolve escalated issues related to user access, password resets, and permissions.
- Monitor user activity for security and compliance.
- Work with L3 or network teams for advanced network troubleshooting.
- Enforce and maintain security policies, including file and folder permissions.
- Identify potential security threats and escalate them to the security team.
- Use monitoring tools like Nagios, Zabbix, or SolarWinds to proactively identify potential

system issues.
- Respond to alerts generated by monitoring systems.
- Suggest and implement system improvements to prevent recurring incidents.
- Create and maintain documentation for standard operating procedures (SOPs).
- Identify and escalate complex issues that require L3 or vendor support.
- Collaborate with specialists or external vendors for hardware replacements or advanced

configurations.
- **Technical Skills Required**:

- Deep understanding of Linux and other Operating Systems
- Proficient in Windows Server (2022) and Linux (RHEL, Ubuntu).
- Understanding of TCP/IP, DNS, DHCP, and VPN.
- Hands-on experience with user and group management
- Familiarity with backup software and disaster recovery best practices.
- Experience with system monitoring tools and basic scripting
- Ability to prioritize tasks in high-pressure situations.
- Strong troubleshooting and analytical skills.
- Good communication for resolving issues with users and escalating to L3 or external vendors.
- Fixing and Troubleshooting basic to advance level issues on Linux and Windows Servers
- Writing and maintaining ansible playbooks and inventory management.
- Experience with Storage Configurations LVM,NFS,Samba
- Networking Basics
- Hands on Experience in handling VM’s
- Ability to troubleshoot any kind of Linux or Windows Server issues quickly.

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