Front Office Receptionist

5 days ago


Allahabad, India Adhvanta Hospitality Pvt ltd Full time

**About Us**: Adhvanta Resort is a premier resort located in the heart of Prayagraj, offering guests a luxurious and serene retreat amidst the spiritual ambiance of the region. We pride ourselves on providing exceptional service and unforgettable experiences to our guests. We are currently seeking a dynamic and customer-focused Front Office Associate to join our team.

**Key Responsibilities**:

- Greet and welcome guests with a friendly and professional demeanor.
- Handle guest check-in and check-out procedures efficiently.
- Manage reservations, room assignments, and billing processes.
- Respond to guest inquiries and provide information about the resort and local attractions.
- Coordinate with housekeeping and maintenance teams to ensure guest satisfaction.
- Address and resolve guest complaints and issues promptly and courteously.
- Maintain accurate records of guest information and transactions.
- Promote resort amenities and services to enhance guest experience.
- Ensure compliance with resort policies and procedures.

**Qualifications**:

- High school diploma or equivalent; a degree in Hospitality Management is a plus.
- Proven experience as a Front Office Associate or in a similar role in the hospitality industry.
- Excellent communication and interpersonal skills.
- Proficiency in MS Office and reservation software (Djubo).
- Strong organizational and multitasking abilities.
- High attention to detail and problem-solving skills.
- Ability to work in a fast-paced environment and handle stressful situations calmly.
- Professional appearance and demeanor.
- Fluency in English; knowledge of other languages is an asset.

**Benefits**:

- Competitive salary and performance-based incentives.
- Comprehensive health insurance and other benefits.
- Opportunities for professional development and career growth.
- A supportive and collaborative work environment.
- Discounts on resort services and amenities.
- Stay and meals included.

Pay: ₹20,000.00 - ₹30,000.00 per month

**Benefits**:

- Cell phone reimbursement

Schedule:

- Day shift

Supplemental Pay:

- Shift allowance

Work Location: In person


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