Cco

**Job Description - Customer Care Officer (CCO**)

Position: Customer Care Officer (CCO) - Service Line

Location: Zirakpur

Experience: 1-3 years in Customer Support / Call Center / Service Coordination

**Role Overview**

We are looking for a Customer Care Officer (CCO) to manage daily service follow-ups and ensure smooth communication between customers and technicians. The role involves handling inbound/outbound calls, tracking service requests, and updating the service team on customer requirements.

**Key Responsibilities**

Call customers for service updates, complaint status, and feedback.

Assign jobs to technicians and track their daily tasks.

Take follow-up from customers after service completion.

Maintain call logs and service records.

Coordinate between customer, technician, and back-office team.

Escalate unresolved issues to the Service Manager.

Ensure customer satisfaction and timely closure of complaints.

**Requirements**:
Minimum 12th pass / Graduate.

Good communication skills (Hindi/English/regional language).

Experience in customer calling / service coordination preferred.

Positive attitude, polite behavior, and problem-solving approach.

**Job Types**: Full-time, Fresher

Pay: ₹12,000.00 - ₹18,000.00 per month

**Benefits**:

- Health insurance

Work Location: In person