Customer Executive Officer

5 days ago


Electronic City Bengaluru Karnataka, India The SilkWalk Studio Full time

**Job Description: Customer Executive Officer**

**Key Responsibilities**:

- **Customer Support & Service**:

- Provide information about products/services, billing, and order status.
- Resolve complaints and escalate issues when necessary.
- Ensure customer satisfaction and maintain high service standards.
- **Order Processing & Management**:

- Assist with order placement, tracking, and updates.
- Ensure timely delivery of products/services as per customer requests.
- Manage returns, exchanges, or refunds as required.
- **Relationship Management**:

- Build and maintain positive relationships with customers.
- Follow up on customer concerns to ensure issues are resolved to their satisfaction.
- Identify opportunities for upselling or cross-selling products or services.
- **Data Entry & Record Keeping**:

- Maintain accurate records of customer interactions, transactions, feedback, and complaints.
- Update customer information in the CRM (Customer Relationship Management) system.
- Prepare and generate reports on customer issues, sales trends, etc.
- **Collaboration**:

- Work closely with other departments (e.g., sales, logistics, marketing) to ensure customer satisfaction.
- Communicate effectively with the technical or support team to resolve complex customer issues.
- **Feedback Collection**:

- Collect and analyze customer feedback to improve service and product offerings.
- Contribute to improving processes based on customer experiences.
- **Problem Solving**:

- Investigate and resolve customer complaints or issues in a timely manner.
- Proactively suggest solutions that will enhance customer satisfaction.
- **Promote Products and Services**:

- Educate customers on new products, services, or promotions.
- Offer recommendations based on customer needs and preferences.

Pay: ₹15,000.00 - ₹18,000.00 per month

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

Expected Start Date: 01/02/2025



  • Electronic City, Bengaluru, Karnataka, India The SilkWalk Studio Full time

    **Job Description: Customer Executive Officer** **Key Responsibilities**: - **Customer Support & Service**: - Provide information about products/services, billing, and order status. - Resolve complaints and escalate issues when necessary. - Ensure customer satisfaction and maintain high service standards. - **Order Processing & Management**: - Assist...


  • Electronic City, Bengaluru, Karnataka, India VictaMan Services Private Limited Full time

    Inform customers about product & services **Handle inbound & outbound calls ** Understand customer's need & solve queries How many working days are there for this Customer Care Executive job? Ans: This Customer Care Executive job will have 6 working days. Pay: ₹15,000.00 - ₹20,000.00 per month **Benefits**: - Provident Fund Schedule: - Morning...


  • Electronic City, Bengaluru, Karnataka, India Advanced Grohair & Gloskin clinic Full time

    **Roles & Responsibilities** l Build and maintain relationships with internal and external customers. l Monitor registration and admission standards followed by the team and submit reports as required l Provide courteous service to clients and respond promptly and tactfully to their request or inquiries. l Responsible for identifying critical areas in...


  • Electronic City, Bengaluru, Karnataka, India VU Job Solutions Full time

    Electronic city: - JD: MLS - L2 (Ecommerce) - Walk - in Interview Provide excellent customer service through calls, mails as required and handle L2 level discussions with customers. System friendly to update inputs in the system **Required Skills**: Excellent communication skills in English + 1 South language (Kannada / Telugu/ Tamil/ Malayalam) Should...


  • Electronic City, Bengaluru, Karnataka, India Genesis HR Services Full time

    PROCESS - International Voice Process [Customer Support] Location - Electronic City Bangalore Work From Office Criteria - Graduates Only with minimum 1 year experience in International OR Domestic Voice process Customer Support **Benefits**: Package -3.75 LPA To 7 LPA Plus Incentives and night shift allowances Both Ways Cab Night Shifts 5 Days...


  • Electronic City, Bengaluru, Karnataka, India Advanced Grohair & Gloskin clinic Full time

    **Position Overview**: The Aesthetic Clinic Receptionist is the first point of contact for patients and visitors, responsible for providing exceptional customer service and administrative support. This role involves managing appointments, handling inquiries, and ensuring a welcoming environment that reflects the clinic's standards. **Key...


  • Electronic City, Bengaluru, Karnataka, India BangaloreJobHub Full time

    Responsibilities: - Engage with international customers via voice communication, addressing inquiries, resolving issues, and ensuring customer satisfaction. - Utilize your experience to provide personalized support, building rapport and trust with customers. - Adhere to quality standards, ensuring each interaction meets or exceeds VT10-12 quality...


  • Electronic City, Bengaluru, Karnataka, India VictaMan Services Private Limited Full time

    Managing a team of representatives offering customer support. - Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Creating policies and procedures. - Planning the training and standardization of service delivery. Pay: ₹15,000.00 - ₹18,000.00 per month **Benefits**: - Provident Fund Schedule: - Day...


  • Electronic City, Bengaluru, Karnataka, India Gold Coins Club Resort Full time

    **About our Organization**: Gold Coins Resort was founded with the vision of offering a peaceful retreat that seamlessly blends urban luxury with natural beauty. Over the years, we have grown into a cherished destination for both leisure and business travelers, known for our commitment to exceptional experiences. **Job description** - Handle the front desk...


  • Banaswadi, Bengaluru, Karnataka, India Quick customer electronic service Full time

    Hi, I'm searching customer service executive to manage phone calls and balancing data sheet in system 8904309332 **Job Types**: Full-time, Fresher **Salary**: From ₹8,000.00 per month **Benefits**: - Cell phone reimbursement Schedule: - Monday to Friday Supplemental pay types: - Performance bonus **Education**: - Secondary(10th Pass)...