Service Advisor

23 hours ago


Guduvanchery Lake Chennai Tamil Nadu, India vakilsearch Full time

service advisor's responsibilities include:

- **Customer service**: Greeting customers, answering questions, and addressing concerns. Service advisors are the primary point of contact between customers and the service department.
- **Repair and maintenance**: Consulting with customers about their vehicle's repair and maintenance needs, and providing pricing estimates.
- **Technical knowledge**: Diagnosing problems with vehicles, and communicating with technicians.
- **Time management**: Scheduling appointments, balancing customer needs and service center capacities.
- **Conflict resolution**: Handling customer complaints and ensuring satisfaction.
- **Sales**: Driving the sale of technicians' time to meet the department's sales forecast.
- **Communication**: Keeping customers informed on completion times, service expenses, and possible changes.
- **Warranty and service contracts**: Verifying warranty and service contract coverage.
- **Record keeping**: Maintaining customer records by recording problems and corrective actions planned

**Job Types**: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

Schedule:

- Day shift
- Morning shift

Work Location: In person


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