Tele Calling Executive

4 days ago

Naupada Thane Maharashtra, India DERMA MD CLINICS Full time

**Job Title: Tele calling Executive (Front Desk / Patient Coordinator)**

**Location**: Thane (Naupada / Hiranandani Estate)
**Employment Type**: Full-Time
**Industry**: Healthcare / Dermatology Clinics

**Role Overview**:
We’re looking for a **smart, polite, and organized Telecaller** to manage incoming patient inquiries, appointment bookings, outbound calling and follow-ups. You’ll be the first point of contact for our patients—whether they’re calling with a concern, a question, or to schedule a consultation. A pleasant voice, empathy, and clarity in communication are key

**Key Responsibilities**:

- Handle incoming and outgoing phone calls, WhatsApp messages, and inquiries professionally
- Explain treatments, doctor availability, and pricing clearly to patients
- Book and confirm appointments
- Follow up with patients pre
- and post-treatment
- Maintain patient records and update CRM or clinic software
- Support front desk operations and coordinate with clinical staff
- Assist with occasional social media replies or content forwarding

**Requirements**:

- Proven experience as a **Telecaller**, **Receptionist**, or in **Customer Service** preferred
- Strong communication skills in **English, Hindi, and Marathi**:

- Confident phone etiquette and good listening skills
- Ability to multitask and manage time effectively
- Basic computer skills (Excel, Google Sheets, WhatsApp Web, etc.)
- Experience with healthcare or dermatology clinics is a **plus**

**Qualifications**:

- Minimum: 12th pass / Graduate in any discipline
- 1-3 years of experience preferred (Freshers with strong communication welcome)

**Salary & Benefits**:

- **Pay**: ₹15,000 - ₹22,000/month (based on experience)
- **Incentives**: Performance bonuses based on patient conversion
- **Benefits**:

- On-time salary
- Training provided
- Paid leave and clinic-based perks
- Career growth within clinic operations or customer care

**Working Hours**:

- 9-hour shift
- 6 days/week (1 fixed weekday off; weekends are working)

**Job Types**: Full-time, Permanent

Pay: ₹13,000.00 - ₹20,000.00 per month

**Benefits**:

- Leave encashment
- Paid sick time

Schedule:

- Day shift
- Weekend availability

Supplemental Pay:

- Commission pay

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person

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