Technician

18 hours ago

Chennai Tamil Nadu, India Peak Performance Advisors (OPS) PVTLTD Full time

Urgent hiring for the role of **Technician** for a well known company into small home appliances for **Chennai.**
- **Regional Language and English preferred.**:

- **Educational Qualification -**Diploma/ITI in Electronics, Electrical Engineering, or a related field.
- **Travel Required.**:

- **Experience** - 2+ years of experience in technical service or product demonstrations, preferably in the home appliances industry. (Freshers are also considered if interested)

**Position Overview**:
**Key Responsibilities**:
1. Product Demonstrations:

- Conduct live product demos for customers, both in-house and on-site.
- Explain the features, benefits, and usage of the products in simple terms.
- Train customers on advanced operations and maintenance of the appliances.

2. After-Sales Service:

- Perform installation, repair, and maintenance of small home appliances.
- Diagnose and troubleshoot technical issues promptly and efficiently.
- Replace or repair defective components under warranty and service agreements.

3. Training & Support:

- Train home visit technicians and floor technicians on product specifications and service

protocols.
- Collaborate with customer service teams to provide insights for resolving customer queries

effectively.

4. Customer Interaction:

- Liaise with customers to understand their problems and offer tailored solutions.
- Provide recommendations for product care and preventive maintenance.
- Maintain a professional and customer-friendly approach at all times.

5. Documentation & Reporting:

- Record details of service calls, repairs, and parts replacements.
- Provide feedback on recurring issues to improve product design and service processes.
- Ensure all service activities are logged accurately in the system.

6. Technical Expertise:

- Stay updated on the latest features and advancements in small home appliances.
- Suggest improvements in product design or performance based on field experience.

**Skills**:

- Technical Skills:

- Strong troubleshooting and repair skills.
- Familiarity with electrical and mechanical components of small appliances.
- Soft Skills:

- Excellent communication and interpersonal skills.
- Customer-oriented approach with problem-solving abilities.
- Ability to work independently and manage time effectively.

**Additional Requirements**:

- Willingness to travel for on-site demos and service visits.
- Valid driving license (if required for the role).
- Proficiency in regional languages is a plus.

**Compensation**:

- Competitive salary with performance-based incentives.
- Benefits including health insurance, travel allowances, and training opportunities.

**Job Types**: Full-time, Fresher

Pay: ₹20,000.00 - ₹23,000.00 per month

Schedule:

- Day shift
- Fixed shift

Application Question(s):

- Do you have a Driving License ?
- Are you willing to travel to Mumbai for 1 week of training if you're selected ?

**Experience**:

- total work: 1 year (preferred)

Willingness to travel:

- 100% (required)

Work Location: In person

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