Customer Service Associate

6 days ago

Gurugram Haryana, India Adrianaa services Full time

** Immediate Joiners are required**

**Please read the description carefully and then apply**

** Time is very precious for all of us including you, so please don't waste your time and ours as well.

**If you have experience in Customer services - calling profile from the FinTech Company then only apply.**

Position: Customer Support **(B2B Calling Profile)**

**Location: Spaze I-Tech Park, Sector 49, Gurugram**

**Experience: 6 months to 2 years (in customer support within a FinTech company)**

**Salary: ₹15,000 - ₹30,000 per month**

**Benefits: All Sundays and 2nd & 4th Saturday off**

About the Role:
Key Responsibilities:
Handle incoming customer calls, providing prompt and effective support for their inquiries and concerns.

Resolve customer issues related to our financial products and services, ensuring high levels of customer satisfaction.

Provide accurate information about product features, benefits, and usage to customers.

Maintain detailed and accurate records of customer interactions in the CRM system.

Collaborate with other departments to resolve complex customer issues and improve service delivery.

Follow up with customers to ensure their concerns are fully resolved and they are satisfied with the service.

Stay updated on company products, services, and policies to provide informed support.

**Requirements**:
Experience**:6 months to 2 years in customer support, specifically in the FinTech industry.**

Strong communication and problem-solving skills.

Ability to handle customer queries with patience and professionalism.

A customer-centric mindset with a proactive approach to problem-solving.

Basic knowledge of financial products and services.

What We Offer:
Competitive salary based on experience and performance.

Opportunities for career growth in a leading FinTech company.

A positive and supportive work environment.

**Work-life balance with all Sundays and 2nd & 4th Saturday off.**

**Please read the description carefully and then apply**

**To Apply**:

**Job Types**: Full-time, Permanent

Pay: ₹20,000.00 - ₹30,000.00 per month

Schedule:

- Day shift

Ability to commute/relocate:

- Gurugram, Haryana: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Do you have FinTech industry background?
- How much you rate yourself in 0/10 in English communication skills?

**Education**:

- Higher Secondary(12th Pass) (required)

**Experience**:

- total work: 1 year (required)
- Customer service - Calling: 1 year (required)

**Language**:

- English (required)
- Hindi (preferred)

Work Location: In person

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