Zonal Customer Operations Executive

2 days ago


Navi Mumbai Maharashtra, India Unilever Full time

Requisition No - R-1166290 Job Title: Zonal Customer Operations Executive WL- 1B Location: Mumbai RO Job Overview: This role is responsible for the end-to-end management of delivery operations, ensuring timely and cost-effective fulfillment of demand across regions. The incumbent will coordinate with internal teams to optimize delivery planning, resource allocation, and inventory management. Scope of work: - Plan billing and trips based on demand and delivery schedules. - Assign vans and stock for dispatch, ensuring optimal load utilization. - Coordinate with sales teams to manage dispatch timelines and resolve delivery issues. - Ensure timely unloading of vehicles at depots and RS points. - Maintain inventory levels at RS points to meet daily sales requirements. - Optimize load management using available resources and fleet. - Monitor and manage delivery costs without impacting daily sales. - Track RS KPIs and ensure alignment with business goals. - Communicate daily requirements to RS and internal teams to maintain healthy ROI. Qualitication: - Any graduate with 5+ Years of experience in logistics/fleet management - Strong operational and logístical planning skills. - Ability to balance cost-efficiency with delivery effectiveness. - Experience in coordinating with cross-functional teams. - Familiarity with inventory and dispatch systems is a plus. - "All official offers from Unilever are issued only via our Applicant Tracking System (ATS). Offers from individuals or unofficial sources may be fraudulent—please verify before proceeding."_ LI-Remote



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