Chat Support Executive

12 hours ago


Noida Uttar Pradesh, India Precise Infotech Solution Full time

**Job Title**: Chat Support Executive

**Location**: Noida
**Work Mode**: Work from Office
**Shift**: 24/7 Rotational shift

**Responsibilities**:

- Provide accurate information regarding products, services, and policies.
- Troubleshoot customer issues and ensure first-contact resolution wherever possible.
- Maintain a polite, empathetic, and professional tone throughout interactions.
- Record customer interactions and update CRM tools.
- Escalate complex issues to the appropriate department when needed.
- Meet performance metrics such as response time, resolution time, and customer satisfaction.

**Key Requirements**:

- **Education**: Graduate
- Excellent written communication skills in English.
- Fast typing speed with accuracy.
- Strong problem-solving skills and customer-first mindset.
- Ability to multitask and work in a fast-paced environment.
- Familiarity with CRM tools, ticketing systems, or chat platforms preferred.

**Job Types**: Full-time, Fresher

Pay: ₹23,000.00 - ₹25,000.00 per month

**Benefits**:

- Provident Fund

Application Question(s):

- Are u comfortable with 24/7 rotational shift ?

**Education**:

- Bachelor's (preferred)

**Experience**:

- chat support: 1 year (preferred)

**Location**:

- Noida, Uttar Pradesh (preferred)

Work Location: In person

**Speak with the employer**
+91 9432511514



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