Customer Service Representative

7 days ago


Mumbai, India Tech Mahindra Full time

We are hiring for Customer Service Representative **(INTERNATIONAL VOICE/CHAT PROCESS**)

Looking for someone who can join us on immediate basis

**Responsibilities**:
**Should possess excellent Voice English Communication skills.**
- Ability to handle difficult or irate customers effectively
- Ability to set expectations and deliver information in a positive and articulate way
- Professional and positive in interactions with others and is able to establish rapport quickly
- This role involves developing strong customer relationships and responsible to resolve queries of the customers via Call within the assigned TAT/SLA

**Qualifications**
- Excellent phone etiquette and excellent verbal, written, and interpersonal skills
- Ability to multi-task, organize, and prioritize work
- Minimum 6 months experience into International BPO OR Freshers are also eligible
- HSC/GRAD

**Job Types**: Regular / Permanent, Fresher

**Benefits**:

- Commuter assistance
- Health insurance
- Provident Fund

Schedule:

- Rotational shift
- UK shift

Supplemental pay types:

- Overtime pay
- Performance bonus
- Shift allowance

Ability to commute/relocate:

- Greater Mumbai, Mumbai Suburban - 400064, Maharashtra: Reliably commute or planning to relocate before starting work (required)



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