Academic Counselor

2 weeks ago

Kochi Kerala, India Phoenix Graduate School Global Full time

**Responsibilities**
- Answering phones and explaining the product and services offered by the company.
- Contacting existing customers as well as prospective customers using scripts.
- Following up leads acquired via digital marketing
- Asking questions to the customer and understanding their specifications.
- Resolving queries and issues related to the products and services.
- Making recordings of all the sales phone calls and sales deals.
- Taking and processing product orders in a professional manner.
- Maintaining the database of the customers on a regular basis.
- Suggesting solutions based on customer’s needs and requirements.
- Great interpersonal skills.
- Exceptional oral and written communication skills.
- Strong organizational skills.
- Ability to work in a team or individually as and when required.
- Manage and handle multiple tasks.
- Outstanding problem-solving skills.
- Exceptional attention to detail.
- Hard-working individual.
- Good time management abilities.
- Strong decision-making skills.
- Ability to tolerate stress and pressure.

**DUTIES OF ACADEMIC COUNSELLOR**
- Assess academic and career needs of students.
- Responsible for the maintenance of information on the advising website.
- Interact in a positive manner with staff, students and parents.
- Organize information session, collect advisor bios, oversee student adviser selection process, and register students for sections.
- Develop and implement an ongoing procedure and analysis for curriculum review, development, and/or revision as well as provide information needed for strategic planning.
- Ensure college compliance with all accreditation and regulatory agencies.

**Skills Required**:

- Multilingual proficiency (English, Hindi, other languages)
- Approachable and vibrant personality.
- Ability to approach any situation with patience and very strong empathy.
- Passion to deliver the highest levels of customer service at all times.
- Must be a team player with the ability to work independently, prioritize tasks, and meet targets/deadlines.
- Basic proficiency in MS Office Suite (Word, Excel, Powerpoint, ChatGPT) is preferable

**Job Types**: Full-time, Permanent

Pay: From ₹20,000.00 per month

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Academic counseling: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person

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