Voice/chat Executive for International Bpo

2 days ago

Mohali, India Kreez Consulting Full time

We are hiring for Voice process (International BPO) in Mohali/Chandigarh / Panchkula for a renowned company.

**KEY responsibilities AND ACCOUNTABILITIES**
- Provide phone support for Global customers.
- Be responsible to deliver a high quality, customer-driven, support service resolving customer enquiries at the first point of call wherever possible.
- Demonstrates confidence and willingness to resolve customer requests or queries.
- Maintain and improve Customer Satisfaction by delivering against those initiatives that have been identified as crucially important during each and every customer support engagement
- Ability to assess customer sentiment at all stages during the communication, to take the lead in escalating an issue on behalf of the customer and to arrange for a supervisor to mediate in the interaction if deemed necessary by you or if requested by the customer.
- Manages all customer communication with the appropriate level of etiquette, timeliness and professionalism, whilst working towards achieving agreed operational targets.
- Completes all training and development activities in timely manner
- Understanding of escalation handling procedures.

**Main **job requirements**
- **Service hours
- 24*7, Rotational Shifts (Should be open for Night Shifts)**:

- Qualification - Under Graduates or Graduates in any stream
- Experience -Graduate Fresher or under Graduates with 6 to 12 months of international BPO technical/Customer support experience.

**Salary**: Up to ₹25,000.00 per month

Schedule:

- Rotational shift

Ability to commute/relocate:

- Mohali, Punjab: Reliably commute or planning to relocate before starting work (preferred)

**Language**:

- English (required)

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