Tele Caller Executive

Job description

**Satya Aesthetics and Hair Solutions**, a beacon of truth in the realm of dermatological care, unwaveringly upholds the principle of satya, meaning truth It has been known for providing innovative treatments and exceptional patient care since its establishment in 2005 under the guidance of Dr Shaiil Gupta & Dr Ruchi Agarwal in Gurgaon and Pitampura. Our commitment to excellence has led us to deliver international-quality treatments utilising the latest technological advancements. With over 20 years of experience, Satya has become a trusted name in the fields of skin and hair treatments. At Satya, integrity is embedded in our ethos, and our distinguished doctors, Dr. Shaiil Gupta and Dr. Ruchi Agarwal, epitomises this commitment. Both highly experienced, they hold MDs in dermatology. Our comprehensive range of medical services caters to diverse skin and hair concerns, with a particular forte in the art of hair transplants.

Note: CTC - 3LPA - 4LPA fixed with additional variable pay upto 30% of Fixed (performance dependent)

**Job Summary**

**Key Responsibilities**:

- **Customer Interaction**: Handle inbound and outbound calls related to customer inquiries, appointment bookings, and follow-ups.
- **Product Knowledge**: Maintain a thorough understanding of the company’s services, treatments, and products to effectively address customer queries and promote offerings.
- **Sales Support**: Identify potential leads and convert inquiries into appointments or sales, achieving monthly targets.
- **Customer Service**: Provide excellent customer service by addressing concerns, resolving complaints, and ensuring customer satisfaction.
- **Record Keeping**: Maintain accurate and detailed records of customer interactions, bookings, and feedback in the CRM system.
- **Feedback Collection**: Gather customer feedback on services and products to help improve overall customer experience.
- **Follow-up**: Conduct timely follow-ups with potential and existing customers to ensure retention and loyalty.
- **Collaboration**: Work closely with the sales and marketing teams to align on promotional activities and customer engagement strategies.

**Qualifications**:

- **Experience**:2 to 3 years of experience in a tele-calling role, preferably in the aesthetics, beauty, or wellness industry.
- **Education**:High school diploma or equivalent; a degree in marketing, communication, or a related field is a plus.
- **Communication Skills**:Excellent verbal and written communication skills in English; proficiency in Hindi is a plus.
- **Customer-Centric**: Strong customer service orientation with the ability to build rapport and maintain relationships
- **Sales Acumen**:Proven ability to meet and exceed sales targets and KPIs.
- **Technical Skills**:Proficient in using CRM software and Microsoft Office Suite
- **Problem-Solving**:Strong problem-solving skills with the ability to handle objections and provide effective solutions.
- **Organisation**:Highly organised with the ability to multitask and manage time effectively.
- **Team Player**:Ability to work independently as well as part of a team

Pay: ₹15,000.00 - ₹30,000.00 per month

Schedule:

- Day shift

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- tele sales: 1 year (preferred)
- total work: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person