Web Solutions Executive

7 days ago

Rajajinagar Bengaluru Karnataka, India Apeiron Global Pvt. Ltd. Full time

The Web Solutions Executive is an entry-level position that supports Dedicated, VPS, and Cloud Hosting clients via phone, support ticket, and chat platforms on various technical issues. Varying shifts are available.

**Responsibilities and Duties**

**Job Duties**:

- Answers Help Desk tickets and LiveChat inquiries as a secondary responsibility.
- Escalates or flags tickets and calls to Level II, III, or Supervisor when necessary.
- Utilizes Level I security access to Account Management System (Pavo) to assist customers.
- Monitors servers including booting a machine when necessary.
- Responds to server alerts as per instructions from supervisory staff.
- Responsible for server stability.
- Transfers account between servers when necessary for load balancing or account upgrades.
- Document all answered calls and help desk tickets accordingly
- Provide phone support for Dedicated, VPS, and Cloud Hosting Reseller clients
- Continues development of Lunarpages and systems knowledge to more effectively answer calls.
- Performs miscellaneous job-related duties as assigned.

**Required Experience, Skills, and Qualifications**
- Ability to communicate effectively, both orally and in writing
- Punctuality
- Knowledge of customer service principles, techniques, systems, and standards
- Ability to work well with the public via phone, support ticket, and chat
- Ability to work in a team environment
- Knowledge and understanding of operating principles, practices, and procedures within area of business specialty
- Knowledge of Linux required
- Knowledge of SSH required
- Previous server administration is a plus.
- Knowledge of relational databases including a database query language
- Understanding of HTML, PHP, or other scripting languages
- Understanding ASP/JSP helpful
- Ability to work productively and efficiently to meet deadlines and quotas
- Analytical skills
- Ability to work in a team environment
- Familiar With Hosting products and services
- Internet and computer skills include but are limited to:

- General knowledge of the Internet including surfing and how to search keywords using search engines such as Google
- Operating Systems
- General knowledge of HTML Editors
- The ability to use an HTML editor is a plus
- Knowledge and ability to use Internet Browsers such as Chrome, Firefox, Opera, Safari, and Internet Explorer
- MS Office Applications: Word, Excel, Outlook
- Web forums, blogs, or bulletin boards
- Familiarity with cPanel, LPCP, Plesk, or other web hosting tools
- Familiarity with file transfer via the Internet (FTP/SFTP)
- Familiarity with DNS troubleshooting
- Familiarity with how to migrate a website and/or scripts
- Familiarity with Protocols (HTTP, FTP, SSH, SSL, MySQL, POP3, IMAP, SMTP)

**Salary**: ₹300,000.00 - ₹330,000.00 per year

**Benefits**:

- Health insurance
- Leave encashment
- Paid sick time

Schedule:

- Rotational shift

Supplemental pay types:

- Commission pay
- Overtime pay
- Performance bonus
- Quarterly bonus

**Education**:

- Bachelor's (preferred)

Work Location: In person

  • Web Development Intern

    7 days ago

    Bengaluru, Karnataka, India Corporate Web Solutions Full time ₹ 5,00,000 - ₹ 10,00,000 per year

    About the job Web Development Intern About the job Overview We are looking for enthusiastic Website/Web Development Interns who are excited to build real-world experience in web development and design. This internship, lasting 1 to 6 months (based on your availability), provides the opportunity to work on real-life projects, learn modern web...

  • Web Developer Intern

    2 weeks ago

    Bengaluru, India Business Web Solutions Full time

    Job Overview We are looking for enthusiastic Website/Web Development Interns for ongoing vacancies, who are excited to build real-world experience in web development and design. This internship, lasting 1 to 6 months (based on your availability), provides the opportunity to work on real-life projects, learn modern web development practices, and develop...

  • Web Developer Intern

    2 weeks ago

    Bengaluru, Karnataka, India Business Web Solutions Full time ₹ 5,00,000 - ₹ 10,00,000 per year

    Job Overview We are looking for enthusiastic Website/Web Development Interns for ongoing vacancies, who are excited to build real-world experience in web development and design. This internship, lasting 1 to 6 months (based on your availability), provides the opportunity to work on real-life projects, learn modern web development practices, and develop...

  • Web Solutions Architect

    3 days ago

    Bengaluru, Karnataka, India beBeeExperience Full time

    Senior Web Solutions ArchitectWe are seeking a Senior Web Solutions Architect to lead the implementation of Adobe Experience Manager solutions for web and mobile applications.Lead cross-functional teams to design, develop, and maintain software applications and their associated components within the team.Key Responsibilities:Collaborate with UX/UI designers...

  • Web Designer

    6 days ago

    HSR Layout, Bengaluru, Karnataka, India Socioactiv brand solutions Full time

    Be it for start-ups or for established organizations looking to grow, we offer end-customer centric strategy, branding & creative design solutions to make the brand stand out. Customer obsession is at the core of all the things we do and bring an outside-in approach to enrich the brand experience for end-customers. About the Job: Socioactiv is looking for a...

  • Executive-smart City

    5 days ago

    Bengaluru, Karnataka, India NIBS Full time

    Job Description: Assistant Executive - Smart city - Key Responsibilities of Smart City Operations - Manage daily operations of the Smart City platform, including monitoring, ensuring data consistency across modules, coordinating with the technical teams for new requirements and issue resolution, and collaborating with functional teams and vendors for API...

  • Senior Enterprise Web Solutions Specialist

    1 week ago

    Bengaluru, Karnataka, India beBeeArchitect Full time ₹ 1,50,00,000 - ₹ 2,50,00,000

    Enterprise Web Solution ArchitectWe are seeking an experienced Enterprise Web Solution Architect to join our team. As a key member of our digital transformation initiative, you will be responsible for designing and implementing scalable and stable web solutions that meet business needs.You will lead the technical implementation of web projects throughout the...

  • Web Solutions Expert

    1 week ago

    Bengaluru, Karnataka, India beBeeExpert Full time ₹ 12,00,000 - ₹ 20,00,000

    Job Title: Web Solutions ExpertAs a Web Solutions Expert, you will be responsible for delivering robust and efficient web solutions that meet our customers' needs. Your primary role will involve developing and maintaining front-end features using HTML, CSS, JavaScript, and frameworks like React or GWT.Furthermore, you will build and manage back-end services...

  • Web Solutions Architect

    1 week ago

    Bengaluru, Karnataka, India beBeeDevelopment Full time ₹ 15,00,000 - ₹ 25,00,000

    Senior Web Architect LeadOur team seeks a visionary and highly skilled Senior Web Architect Lead to spearhead the design and implementation of cutting-edge web solutions. As a key member of our technology leadership team, you will drive innovation and excellence in web architecture, ensuring seamless integration with business objectives.Develop and maintain...

  • Web Designer

    2 weeks ago

    Bengaluru, India Flatworld Solutions Private Limited Full time

    **Eligibility** - Should have min 5 years of experience in UI & Web Design - Good communication skills (written & verbal) - Detailed knowledge of web design elements, aesthetics of the overall website design, and a great sense of colors, layout, & fonts. - Knowledge of user experience optimization and adaptive design (desktop, tablets, and smartphones) -...