Customer Success Intern

2 weeks ago

Bengaluru Karnataka, India Kasplo Internet Full time

**What You'll Do**

This isn't a passive internship. You'll play a critical role in how our customers experience success with Kasplo. You'll own parts of the customer journey, from onboarding to advocacy '” while collaborating across sales, product, and support.

**Key Responsibilities**
- Support onboarding of new customers, including setting up accounts, integrations, and walkthroughs
- Proactively monitor campaign performance, flag issues, and suggest improvements
- Handle inbound queries and coordinate with internal teams (support, infra)
- Drive cross-sell and upsell opportunities by identifying value-added modules and usage patterns
- Analyze churn risks and recommend retention strategies
- Lead and support client review meetings to track performance, value delivery, and renewals
- Advocate for specific channel adoption and channel strategy alignment for customer goals
- Work towards customer revenue targets in collaboration with sales/growth teams
- Support customer advocacy efforts (case studies, reviews, referrals)
- Contribute to customer satisfaction tracking through follow-ups, surveys, and insights
- Document learnings, help improve internal CS processes, and think like an owner

**Who you are**

We're looking for someone who thrives in small teams, loves solving problems, and wants to grow fast in the SaaS ecosystem.

**Must-Have**
- Completed at least 1 prior internship (6+ months) in a Customer Success role at a SaaS company
- Strong communication skills and relationship-building instincts
- Problem-solving mindset and ability to think across tools, processes, and customers
- Hands-on with platforms like HubSpot, Intercom, Notion, or ticketing tools
- Interest in CPaaS, marketing automation, and data-driven growth
- Ready to work from office (WFO) and collaborate in a startup culture

**Bonus If You Have**
- Experience with churn analysis, customer health tracking, or account expansion
- Passion to transition into a full-time Customer Success Manager (CSM) role

**What You'll Gain**
- Monthly stipend + potential full-time offer (CTC range discussed at offer stage)
- Exposure to product, marketing, sales, and growth from Day 1
- Mentorship from founders and hands-on experience in scaling SaaS
- A chance to wear multiple hats and grow with the company
- relationship-building
- data-driven growth
- campaign performance monitoring
- problem-solving
- saas
- communication
- notion
- onboarding
- hubspot
- churn analysis
- multi-channel automation
- customer success
- intercom

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