Customer Service Agent

6 days ago

Bengaluru Karnataka, India Dnata Full time

**About Us**:
At dnata we offer full range of ground and cargo handling to inflight catering and retail, as well as travel services. We are by your side for the entire travel experience. With our commitment to excellence, the qualities of efficiency, speed, reliability and flexibility have become the hallmarks of our service. Our deep knowledge stems from the integral role that we play in helping airlines achieve their performance and service quality targets. Providing world class services, we enhance our customer airlines' reputation by projecting an image of efficiency, quality and reliability to their passengers. We place great emphasis on listening to our customers to ensure that we understand and meet all their specific requirements.

**Job Brief**:
We are looking for exceptional individuals who can be a part of our Customer Service team. Experience the excitement of being customer service agent with dnata. You'll have the chance to work with a diverse team of professionals, interact with people from all over the world, and make a positive impact on the lives of travellers every day. All our Agents responsible to provide support to customers are expected to follow the same procedures and provide equal level in quality of service.

**Responsibilities**:

- Achieve individual revenue and customer service targets to support delivery of team/departmental targets.
- Support implementation of new technology and work methods to sustain ongoing process and quality improvement processes.
- Keep up to date on products, services, policies and procedures to ensure accurate information and correct implementation; take initiative to continuously enhance technical skills.
- Maintain data protection and confidentiality for both staff and customers, ensuring attention to detail in all bookings.
- Be the voice of the brand.
- Support other departments as required.
- Adhere to company regulatory requirements such as data protection, data privacy etc.

**Technical Competencies**
- Fluency in required language
- Basic computer literacy
- Good typing skills
- Visual speed & Accuracy
- Travel & general geography knowledge

**Behavioral Competencies**
- Advanced communication & active listening skills
- Customer focus & Hospitality
- Good organization & multitasking skills
- Ability to perform under pressure/resilience
- Negotiate & Influence skills
- Adaptability & Flexibility

**Other Characteristics**
- Has pleasant tone of voice and good hearing
- Is willing to work in shifts
- Is motivated for this position
- Has financial expectation within the range
- Has the right to live and work in the country

Schedule:

- Rotational shift

Application Question(s):

- Are you an Immediate joiner?

**Education**:

- Bachelor's (required)

**Experience**:

- International voice process: 1 year (required)

Work Location: In person

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