Training Supervisor
1 week ago
**Job Details**
- Conducting product and process training at all levels
- telecallers /team leader/ Managers.
- Conducting quality and training sessions whenever required.
- Managing a team of Quality officers.
- Conducting DRA new and refresher Trainings i.e Debt recovery agent training and sending caller for certification to IIBF.
- Ensuring that the feedback and report on quality are shared with Team Leaders on a regular basis to understand the gap.
- Conducting quality and training sessions whenever required.
- Ensuring that the Training module get update on timely basis.
- Maintaining various reports like Quality scores for CSR?s and process, Parameter defect report. Weekly and monthly scores.
- Conducting motivational training for the Team to enhance performance.
**Key Skills**
- Graduate
- 3-4yrs of relevant experience
- Leadership skills, excellent interpersonal skills are essential.
- Looking specifically from collections background trainer
**Skills Required**:
Process Trainer;Process Training;DRA Training;Debt Recovery Agent Traning;Product Training;Refresher Training
**Location**
Hyderabad/Secunderabad
**Years Of Experience**
2 to 7 Years
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